What are the responsibilities and job description for the Billing and Collections Specialist position at Daley And Associates, LLC?
Billing and Collections Specialist
We are currently seeking candidates for an interim Billing and Collections Specialist opportunity with a global technology and manufacturing company based in Lowell, MA. The Billing and Collections Specialist will focus on managing customer billing portals, supporting collections and escalations, and responding to customer inquiries to ensure timely invoice submissions and efficient resolution of billing issues.
This is a 2.5–3 month interim opportunity, paying $40–$45/hour depending on experience. The position requires 40 hours per week and will be onsite in Lowell, MA, two days per week.
Responsibilities:
Set up, maintain, and monitor customer invoice portals and e-invoicing platforms.
Submit customer invoices accurately and on time while ensuring compliance with individual customer billing requirements.
Troubleshoot and resolve invoice submission and customer portal issues.
Support collections efforts by researching outstanding balances and escalating unresolved payment or billing issues as needed.
Manage the shared Accounts Receivable mailbox and respond to customer inquiries in a timely and professional manner.
Partner with Sales, Customer Service, IT, and other internal teams to support customer onboarding, billing requirements, and portal requests.
Track customer billing portal activity and identify opportunities to improve billing processes and efficiency.
Research and resolve discrepancies or issues impacting invoice submission and payment.
Maintain accurate documentation and records related to customer billing requirements and portal activity.
Provide general support to the Accounts Receivable function as needed.
Qualifications:
5 years of progressive Accounts Receivable experience.
Previous Accounts Receivable experience within a large corporation, preferably with $100M in annual revenue.
Strong experience with accounts receivable, collections, invoicing, and customer service.
Hands-on experience managing customer billing portals and e-invoicing platforms.
Experience working with complex customer billing requirements and resolving invoice submission issues.
Strong organizational, communication, and problem-solving skills with excellent attention to detail.
Ability to manage multiple priorities in a fast-paced, high-volume environment.
Experience within a global manufacturing or technology organization preferred.
Ability to work onsite in Lowell, MA, two days per week.
For immediate consideration, interested and qualified candidates should send their resume to Lydia at Lsinger@daleyaa.com.
Salary : $100