What are the responsibilities and job description for the Slate CRM & Technology Specialist position at Dakota State University?
Dakota State University is seeking a Slate CRM & Technology Specialist to serve as the university’s primary Slate Lead for admissions operations. This position supports undergraduate, graduate, and international admissions by managing Slate CRM processes, supporting users, improving workflows, developing reports, and helping admissions teams make effective use of technology.
This role works closely with admissions staff, ITS, and external Slate partners to support recruitment, application management, communications, reporting, and enrollment operations. The successful candidate will be a problem solver, self-learner, strong communicator, and trusted resource who can translate technical concepts into practical solutions.
Key Responsibilities:
- Serve as the primary administrator and subject matter expert for Slate CRM across admissions units.
- Configure and maintain Slate functionality, including forms, portals, communications, workflows, reporting, and application processes.
- Provide user support, troubleshooting, training, and documentation.
- Develop reports, dashboards, and data solutions that support admissions operations and decision-making.
- Collaborate with admissions leadership, ITS, and external partners on system enhancements, integrations, and process improvements.
- Lead testing and implementation of new Slate features, updates, and admissions-cycle changes.
- Support communication plans and applicant-facing experiences within Slate.
- Monitor industry trends and recommend improvements that enhance recruitment and enrollment operations.
- Perform other duties as assigned.
Required Qualifications:
- Bachelor’s degree or equivalent combination of education and experience.
- Strong problem-solving, organizational, and communication skills.
- Ability to learn complex systems and explain technical concepts to non-technical users.
- Ability to manage multiple priorities and work collaboratively across departments.
- Must be authorized to work in the United States. Sponsorship is not available for this position.
Preferred Qualifications:
- Experience with CRM platforms, especially Slate.
- Higher education, admissions, enrollment management, or student services experience.
- Experience with reporting, data analysis, or business process improvement.
- Familiarity with SQL, HTML, CSS, or JavaScript.
Why This Role Matters:
Slate is a critical tool supporting student recruitment, application processing, communication, and enrollment operations at DSU. This position helps ensure admissions teams have the tools, processes, and data they need to effectively serve prospective students and achieve enrollment goals.
Benefits:
- Flexible benefits package – health, dental, vision, life insurance, short-term disability, hospital indemnity insurance, flexible spending account, health savings account, health reimbursement account.
- South Dakota Retirement System. Employees receive 6% fully matched contributions from SDRS and are vested after three years of service.
- Paid time off – full time 12-month employees earn 15 days per year of annual leave and 14 days of sick leave per year. In addition, employees receive 11 federal paid holidays.
- Reduced tuition for education.
- Professional liability
- Paid family leave
How to Apply:
DSU accepts applications through an on-line employment site. To apply, visit https://yourfuture.sdbor.edu. Please submit a cover letter, resume, unofficial transcript, and a list of at least three references.
Applications will begin to be reviewed immediately and continue until the position is filled.