Scheduler

We are seeking a highly organized, detail-oriented Home Care Scheduler to support our growing healthcare team at our Fargo, ND office. This role helps ensure clients receive reliable, uninterrupted care by coordinating caregiver and nursing schedules, maintaining coverage, and serving as a key communication link among clients, families, caregivers, nurses, and office staff.

What You’ll Do

Scheduling & Staffing

· Keep client shifts staffed and schedules current.

· Schedule new clients and coordinate care start dates.

· Match caregivers and nurses with clients based on skills, availability, and compatibility.

· Coordinate caregiver orientations and training shifts.

Communication & Coordination

· Communicate schedule changes to clients, families, nurses, and case managers.

· Keep caregivers informed of schedule updates and client status changes.

· Partner with office staff to support consistent, high-quality care.

Documentation

· Maintain accurate scheduling, payroll, and client notes in agency systems.

· Document communications and changes according to company policies.

Backup On-Call Support

· Provide backup support to on-call schedulers as needed.

· Respond to staffing call-offs and scheduling emergencies.

· Coordinate timely communication among caregivers, clients, and on-call nursing staff.

Qualifications

The ideal candidate stays calm under pressure, remains highly organized, and can coordinate multiple priorities while keeping client care at the center of every decision.

Required

· High school diploma or GED.

· 1–2 years of scheduling, staffing, dispatch, workforce coordination, or similar experience.

· Experience working in a fast-paced environment with frequent changes and interruptions.

· Strong computer skills and the ability to learn scheduling software quickly.

· Excellent phone, text, and written communication skills.

· Strong organizational skills and attention to detail.

· Ability to prioritize competing needs and solve staffing issues independently.

· Dependable attendance and punctuality.

Preferred

· Experience in home care, home health, healthcare staffing, assisted living, long-term care, hospital staffing, or a medical office setting.

· Experience scheduling a large hourly workforce across multiple clients, locations, or shifts.

· Experience managing call-offs, open shifts, overtime, availability, PTO, and last-minute schedule changes.

· Familiarity with WellSky or another healthcare or workforce scheduling platform.

· Experience communicating with caregivers, CNAs, nurses, clients, and families.

Working at Dakota Home Care

At Dakota Home Care, our team members are our greatest asset. We foster a supportive, positive work environment where employees can grow professionally while making a meaningful difference in the lives of others. As a family-owned organization recognized as an Employer of Choice, Dakota Home Care is committed to supporting both clients and caregivers.

Benefits & Perks

What We Offer

· Competitive compensation and a full benefits package

· Supportive leadership and a collaborative team culture

· Opportunity to work for an award-winning home care organization

· Meaningful work that helps clients remain safe and comfortable at home

· Professional development and career growth opportunities

· The opportunity to build strong relationships with caregivers, clients, and families while making a difference every day

Pay: $25.00 - $28.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• How many years of scheduling/dispatch experience do you have?

Experience:

• Microsoft 365: 2 years (Required)

Work Location: In person

Salary : $25 - $28