Manager of Nursing and Case Management

VISION, MISSION, AND CULTURE 

The mission of Dakota Boys and Girls Ranch is to help at-risk children and their families succeed in the name of Christ, and our vision is that all children and families achieve greater success in life. We intentionally strive for and cultivate a culture of purpose, caring, and learning. The accepting and compassionate work environment unites employees around our shared mission. Ranch team members are encouraged to learn new things, share new ideas, and explore alternatives. As a team, our goal is to create a warm, collaborative, and inviting work environment that supports teamwork, trust, and positive relationships.

POSITION SUMMARY

Under the direction of the Director of Nursing and Case Management, the Manager of Nursing and Case Management provides integrated clinical and operational leadership for nursing and case management services within Dakota Boys and Girls Ranch’s residential treatment programs. This role is accountable for the coordination, quality, and continuity of medical, psychiatric, and care coordination services provided to youth and their families.

The Manager oversees the medical well-being of all residents and provides direct supervision and professional support to nursing staff and case management staff. This position ensures the integration of physical health, psychiatric care, medication management, and psychosocial care coordination through a trauma-informed, youth-centered approach aligned with individualized treatment and safety plans.

In collaboration with interdisciplinary partners, the Manager of Nursing and Case Management ensures effective care coordination across disciplines and service settings, supports timely identification and escalation of clinical and system risks, and promotes continuity of care throughout the youth’s treatment journey.

The Manager is responsible for maintaining compliance with applicable licensure, regulatory, and accreditation standards and for ensuring that nursing and case management teams are equipped with the information, resources, guidance, and professional development needed to carry out their roles effectively.

This position provides leadership that strengthens advocacy for youth and families, supports professional practice across disciplines, and ensures care delivery meets program standards, safety expectations, and organizational values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to, the following: 

• Demonstrate a commitment to the Ranch mission and vision, and its culture of purpose, caring, and learning, including the Ranch Culture in Action statements. Support a trauma-informed-care environment.
• Follow administrative directives, policies, and procedures.
• Support other members of the team in carrying out organizational goals and activities.
• Monitoring, analyzing, and reporting on clinical data and patient outcomes to ensure delivery of high-quality care and continuous improvement in service effectiveness.
• Support sustainable excellence and continual improvement of the organization.
• Display respect for all voices, all cultures, and all perspectives.
• Assists Director of Nursing and Case Management and clinical staff in strategic planning.
• Coordinates implementation of methods and procedures to ensure achievement of quality assurance objectives.
• Will plan and respond to youth experiencing psychiatric emergencies, including restraint, seclusions, medication use, use of hospitalization for stabilization, and other noted emergencies. 
• Develops and promotes cooperative working relationships with other treatment center/community agencies, and with other departments. 
• Performs nursing procedures and assessments.
• Has knowledge of and implements regulations from various regulatory and accrediting bodies 
• Engagement in and promotes thorough, detailed documentation that is completed within guidelines and assesses quality of documentation regularly.
• Client’s physical/mental health needs are met by ensuring health assessments; routine health care, nursing procedures, and face-to-face evaluations are completed within accredited time frames with referrals being made as necessary.
• Medication administration.
• Act as a liaison between the Ranch and the community.
• Assists in the development of treatment plans.
• Schedules coverage sufficient to maintain responsive services, utilization, workflow, and the activities of the facilities including nursing on call and group coverage as needed. 
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Develops and maintains a stable, progressive, caring, diverse, and efficient workforce to support operations. Creates a workplace environment that demonstrates commitment to the Ranch’s mission and its culture of purpose, caring, and learning. 
• Effectively manages and delegates duties to direct reports. Sets expectations for behaviors and communications that align with and support the Ranch's mission and culture. 
• Actively develops team members and emerging leaders to meet the current and future needs of the organization.
• Directly supervises case managers and nursing staff including, but not limited to, staff nurses and nursing assistants. 
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, coaching and developing; seeks and understands employee goals; rewarding and disciplining employees; addressing complaints and resolving problems
• Ensure staff have the resources needed to perform job duties.
• Escalates staff job performance issues to director as appropriate.
• Role models and promotes a positive attitude and work environment.
• Ensures activities and tasks within the work area are implemented properly and effectively. This means overseeing individual employee level as well as managing the implementation at the work area level. 
• Treats direct reports with dignity and fairness.
• Creates and maintains effective communications/dialog. 
• Clearly delegates both routine and important tasks and decisions. 
• Evaluates priorities and allocates work time accordingly. 

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; keeps emotions under control; remains open to others’ ideas, and is willing to try new things.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication: Varies writing style to meet needs; presents qualitative and numerical data effectively.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; is able to build morale and gain group commitment to goals and objectives.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; is able to deal with frequent change, delays, or unexpected events.
• Lead Change: Exhibits creativity and innovation, external awareness, flexibility, resilience, strategic thinking, and vision.
• Lead People: Demonstrates ability to manage conflict, leverage diversity, develop others, and build teams.
• Drive Results: Demonstrates accountability, customer/client service, and decisiveness, entrepreneurship, problem solving, and technical credibility.
• Utilize Microsoft Office Word, Outlook and Excel programs, and Electronic Medical Record software

QUALIFICATIONS

Bachelor’s level of nursing; at least 3 years of nursing experience; previous leadership/management experience preferred but not required.  Candidate is required to provide instruction for NCI, Med Program, Suicide Awareness and Prevention and will be Wraparound certified.

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

Physical Demands

• While performing the duties of this job, the employee is constantly required to stand or walk and occasionally required to sit, climb, stoop, kneel, or crouch.
• With assistance from another worker, the employee will occasionally participate in physical restraints requiring lifting up to 100 lbs.
• Will need to engage in the use of personal safety techniques such as blocking, moving, and releasing from grab/bites/hair pulls to maintain the safety of self and others. 
• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel. The employee must frequently walk, sit, and reach with hands and arms. 
• The employee must occasionally lift and/or move up to 25 pounds

Working Conditions

• The worker is subject to outside environmental conditions occasionally and inside conditions frequently.
• The work includes frequent exposure to challenging behaviors, the potential for physical and verbal threats, and aggression from youth. 
• Will be exposed to stressful/crisis situations.
• The noise level in the work environment is usually quiet 

 Travel Expectations

• Frequent in town travel 
• Out of town travel rarely