Supervisor, Credit Collections

Dairy Farmers of America (DFA), a dairy marketing cooperative owned by more than 12,500 family farmers. Our mark matters and it represents the wholesomeness of dairy that we share with our communities and loved ones. DFA manufactures a variety of dairy products, including cheese, butter, fluid milk, ice cream, dairy ingredients and more, under well-known and established regional brands. Our fingerprints touch thousands of brands across the marketplace, and we’re passionate about delivering the simple pleasures of dairy to people everywhere, straight from our family farm-owners. We are proud to provide families with fresh delicious dairy products.    

By joining DFA, you can help us continue to make a difference that matters. We care deeply about the well-being of our neighbors and friends, and we celebrate the diversity of our company and our world. It takes an incredible team to deliver the goodness of dairy and enrich our communities – come join us!    

DFA has an opening for a Supervisor, Credit Collections opening with our Shared Services team.

Supervise and coordinate the activities of employees engaged in the investigation and review of credit risks and the collection of receivables. Ensure job specific standards are handled in accordance with established procedures. Maintain and analyze records/reports that tie directly to key performance indicators for the team. Is accountable for taking an end-to-end process approach and collaborating with cross-functional departments and customers at various levels to solve complex problems and payment application issues. Work alongside other department supervisors in continuous improvement efforts. 

JOB DUTIES AND RESPONSIBILITIES

• Provide daily work direction, monitoring, and assistance to staff. Coordinate distribution of workload for team so transactions are completed accurately and on schedule to ensure optimization of standard operating procedures
• Work closely with team members on a day-to-day basis to maximize productivity, troubleshoot difficult issues, and provide direction relating to special circumstance inquiries
• Lead team efforts to collect past due balances from delinquent customers; develop and administer strategies and standards governing skip tracing or collection calls/letters, ensuring compliance with internal standards and the legal collection process
• Research and resolve discrepancies and customer chargebacks by working with sales, customers, and/or other appropriate individuals. Keep all accounts reconciled
• Serve as liaison between internal and external customers on collection issues to improve accounts receivable and maintain customer relations
• Prepare regular reports on agreed upon metrics or key performance indicators and analyze performance trends. Post the results internally and communicate performance to management
• Participate and oversee the credit review process to establish new customers and re-assess existing customers, credit limits, and guidelines
• Review credit by soliciting and analyzing customer credit information
• Review and approve or seek approval for credit lines
• Review orders on credit hold on a timely basis as to not cause any delays by evaluating credit worthiness of customers
• Onboard new customers and ensure they comply to our credit policies
• Ensure team follows all protocols, laws and regulations to collect payments efficiently
• Contribute to the development of department processes and procedures. Make improvements to increase productivity and workflow for processes within the team. Consistently review suggestions or feedback from internal or external customers and negotiate beneficial and fitting solutions. Document, test, and implement any process changes
• Work with direct reports to effectively manage their performance. Conduct formal performance conversations and hold direct reports accountable for results; work with them to cultivate their capabilities and utilize their strengths
• Perform supervisory duties such as work delegation and review, time keeping, new hire onboarding, and training
• Keep credit manager apprised of all matters that need attention
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Benefits:

• Health and Welfare benefits begin 1^st of the month after start date
• 401(k) with company contribution – 100% vested at day one of eligibility
• Competitive pay
• Paid vacation and holidays
• Career growth opportunities – we promote from within!
• Comprehensive healthcare benefits
• Service recognition and employee rewards
• Employee referral program
• Tuition reimbursement
• Work for dairy farm families