Senior IT Desktop Support Specialist

Title: Senior IT Desktop Support Specialist

Location: Thief River Falls, MN

Job Type: Contract (12 Months possible extension)

Compensation: $30-$36/hr

Industry: IT Services

About The Role

We are a staffing firm partnering with a global IT services provider that delivers managed technology support for a large, well-known manufacturing organization. They are seeking a Senior IT Desktop Support Specialist to provide hands-on, onsite IT support within a fast-paced production environment.

This role supports approximately 500 end-user devices and works closely with both onsite stakeholders and an offshore IT team responsible for escalated Microsoft 365 support. The ideal candidate is customer-focused, technically proficient, and comfortable working directly with end users in an enterprise or manufacturing setting.

Job Description

As a Senior IT Desktop Support Specialist, you will deliver deskside and workstation support for end users across the facility. You will handle break/fix incidents, device refreshes, and deployments while ensuring tickets are accurately documented and resolved in a timely manner.

Key Responsibilities

• Provide onsite deskside support for laptops, desktops, mobile devices, and peripheral equipment
• Troubleshoot and resolve hardware and software issues, including break/fix and device repairs
• Perform PC imaging, refreshes, and deployments using enterprise tools (SCCM)
• Respond to and manage ServiceNow tickets through full resolution
• Maintain accurate documentation, ticket updates, and status tracking
• Resolve an average of 10 support tickets per week
• Coordinate with offshore and senior IT teams for escalations, including Microsoft 365 issues
• Deliver professional, courteous, and customer-focused support to onsite users
• Assist with workstation setups, moves, and general IT support requests across the facility
  
  

Technical Environment

• SCCM
• ServiceNow
• Microsoft Windows (laptops and desktops)
• Microsoft Office / Microsoft 365
• Enterprise IT and endpoint management tools
  
  

Qualifications

Required

• Mid-level experience in IT desktop, deskside, or end-user support
• Hands-on experience with hardware troubleshooting, device repair, and PC refreshes
• Familiarity with ticketing systems (ServiceNow preferred)
• Strong customer service and communication skills
• Ability to work onsite in a manufacturing or large enterprise environment
• Ability to lift 20 lbs or more as part of daily support tasks
• Strong documentation, organization, and task-tracking skills
  
  

Preferred

• Experience working in a Managed Service Provider (MSP) environment
• Prior IT support experience in manufacturing or large-campus settings
• Experience with SCCM imaging or deployment processes
  
  

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How To Apply

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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