Part Time IT Service Desk Analyst

Title: IT Service Desk Analyst | Part Time

Location: Minneapolis, MN

Schedule: 20 hours per week | Tuesday - Thursday | 8am - 4pm

Job Type: Contract (3 Months)

Compensation: $25 - $29 p/h

Industry: Food & Beverage Manufacturing

About The Role

Our firm is partnering with a large, well-established organization within the consumer goods industry to find an IT Service Desk Analyst to support employees at their corporate headquarters. This role is part of a global shared services environment that delivers business-critical technology and employee support across the enterprise.

The IT Service Desk Analyst will provide primarily in-person Level 1 IT support in a fast-paced, customer-focused environment, playing a key role in ensuring a seamless technology experience for employees. This position is ideal for a service-oriented IT professional who thrives on problem-solving and delivering exceptional customer experiences.

Job Description

As an IT Service Desk Analyst, you will be responsible for supporting end users with hardware, software, and audiovisual technology while maintaining a strong focus on service excellence. You will collaborate with internal teams and external service providers to resolve incidents efficiently and continuously improve service delivery.

Key Responsibilities

• Provide in-person technical support to employees at corporate office locations, including troubleshooting laptops, hardware, software, and peripherals
• Support and maintain audiovisual (AV) equipment in conference rooms
• Assess, research, and resolve incidents and service requests in a timely manner
• Deliver a high level of customer service with a customer-first mindset
• Monitor, manage, and escalate issues involving external service providers as needed
• Identify and lead process improvement initiatives to enhance service quality and operational efficiency
• Update standard operating procedures (SOPs) and service documentation to reflect current practices
• Meet key performance metrics related to service quality, response time, and customer satisfaction
• Work cross-functionally to reduce technical disruptions and improve the overall employee experience
  
  

Qualifications

Required Qualifications:

• High school diploma or equivalent
• At least 1 year of experience providing technology or IT support

• Foundational knowledge of:
• Microsoft Windows (Windows 11)
• Microsoft Office Suite
• VPN connectivity
• Networking basics
• Hardware, peripherals, and devices
• Cybersecurity best practices
• Computer Hardware Support
• Strong verbal and written communication skills
• Proven customer service orientation with a service-driven mindset
• Strong organizational skills with the ability to adapt to changing priorities
• Ability to work independently as well as collaboratively within a team environment
• Ability to work cross-functionally and influence process improvements

Preferred Qualifications:

• Associate’s degree in Information Technology or a related field
• IT certifications or formal IT training/accreditations
• ServiceNow experience
  
  

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How To Apply

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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