What are the responsibilities and job description for the Banker Support Specialist position at Dacotah Bank?
Job Details
Description
Job Summary
The Banker Support Specialist will support Dacotah Bank employees on a variety of banking services and products. The successful candidate will be able to accept ownership for effectively solving employees’ inquiries, keeping customer satisfaction at the core of every decision and behavior. Performing other duties assigned by management.
Essential Functions
We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:
Description
Job Summary
The Banker Support Specialist will support Dacotah Bank employees on a variety of banking services and products. The successful candidate will be able to accept ownership for effectively solving employees’ inquiries, keeping customer satisfaction at the core of every decision and behavior. Performing other duties assigned by management.
Essential Functions
- In depth understanding of Dacotah Banks products, procedures, policies. Remain educated on bank products and services, as well as new developments and trends in the retail banking market; identify potential new customer opportunities. Maintain education and professional expertise through attendance at job related seminars, conferences and workshops and involvement in professional civic and community groups.
- Promptly and professionally answers incoming employee calls, determines the employee’s needs, answers general inquiries, gathers appropriate information for resolution of the issue, and provides assistance to the employee as needed.
- Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved.
- Maintains a strong working knowledge of all applicable operating systems.
- Maintains regular and reliable attendance, punctuality, and personal appearance. Communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc.
- Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws.
- Associates degree and one year of applicable work experience in the financial, legal or other similar industries, or the equivalent.
- The ability to complete tasks, on a variety of banking products, accurately and timely. As well as having the capability of multitasking in a fast-paced work environment.
- Knowledge of basic Internet browser settings
- Customer service experience
- Excellent communication skills
- Strong interpersonal skills in working with customer solutions
- Ability to work in a team environment
- Positive and helpful demeanor
- Must be able to take initiative, accept responsibility, and work independently as well as being aware of, and part of a team environment.
- High regard for detail, sensitivity and confidentiality in regard to customer account information
We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:
- Health Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
- Dental Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
- Health Savings Account
- Life Insurance for the employee and family
- Paid Vacation and Sick Time
- Retirement Plan Options
- Additional Perks and Benefits