Learning and Development Manager

Location: Austin, TX (Preferred) or Dallas/Fort Worth, TX

Company: D4C Dental Brands

Schedule: Monday-Friday, 8:00 AM-5:00 PM, with occasional weekends as needed

Travel Requirement: 60-70% throughout Austin, Houston, and Dallas/Fort Worth

D4C Dental Brands is seeking an experienced and motivated Learning & Development Manager - Orthodontics to support our orthodontic practices across Austin, Houston, and the Dallas/Fort Worth markets.

This regional leadership position is responsible for developing, training, coaching, and supporting Operations Managers and office teams to ensure operational excellence, consistent processes, and exceptional patient experiences.

The ideal candidate will have a strong background in employee training, leadership development, and dental practice operations. While orthodontic experience is highly valued, we are especially interested in candidates with proven training and development experience who can successfully coach teams, implement operational processes, and drive performance improvements.

This position requires extensive travel throughout the assigned Texas markets. Candidates must reside in the Austin or Dallas/Fort Worth area, with a strong preference for Austin.

Training & Leadership Development

• Lead onboarding, training, and ongoing professional development for orthodontic Operations Managers and office staff.

• Develop and implement training programs that support consistent operational practices across multiple locations.

• Provide hands-on coaching, mentoring, and leadership support to Operations Managers.

• Identify training opportunities and implement action plans to improve employee performance and operational effectiveness.

• Partner with the Director of Training and Development and Human Resources to support leadership development initiatives.

Regional Operational Support

• Travel between orthodontic offices throughout Austin, Houston, and Dallas/Fort Worth to provide on-site training and operational support.

• Assist Operations Managers in implementing standardized processes, policies, and best practices.

• Evaluate office operations and identify opportunities to improve efficiency, patient satisfaction, case acceptance, and financial performance.

• Provide temporary operational leadership and support during staffing transitions or organizational changes.

• Build strong relationships with office leadership, providers, and regional teams.

Performance & Practice Development

• Coach Operations Managers on achieving operational goals, improving patient retention, and enhancing the overall patient experience.

• Support office teams in improving employee engagement, provider satisfaction, and practice performance.

• Collaborate with regional leadership to identify operational challenges and implement effective solutions.

• Ensure consistent implementation of company policies, procedures, and compliance standards.

• Assist with monitoring operational performance metrics and developing improvement plans.

Required Qualifications

• 5 years of experience in dental operations, healthcare operations, training and development, or a related field.

• 3 years of management, leadership, or progressive training experience.

• Demonstrated experience in employee training, coaching, onboarding, or leadership development.

• Strong organizational, communication, problem-solving, and interpersonal skills.

• Ability to work independently and effectively support multiple locations.

• Willingness and ability to travel 60-70% of the time throughout Texas.

• Must be based in Austin or the Dallas/Fort Worth area.

Preferred Qualifications

• Experience working in orthodontic or multi-location dental practices.

• Previous experience as a Learning & Development Manager, Regional Trainer, Dental Operations Manager, or Practice Training Manager.

• Bachelor's degree in Business Administration, Healthcare Administration, Education, or a related field.

• Experience developing and facilitating structured training programs.

• Bilingual English/Spanish communication skills.

This position requires approximately 60-70% travel throughout the Austin, Houston, and Dallas/Fort Worth markets.

For candidates based in Austin, travel will typically include regular visits to local practices and approximately 1-2 weeks per month supporting the Houston and Dallas/Fort Worth markets. Travel schedules will fluctuate based on business needs, and candidates must be comfortable meeting the full travel requirement.

Occasional weekend availability may be required for special projects, training initiatives, or company meetings.

At D4C Dental Brands, our mission is to help children achieve a lifetime of great oral health.

As a Learning & Development Manager, you will play a vital role in strengthening our orthodontic teams, developing future leaders, and helping our practices deliver exceptional patient care.

If you are passionate about training, mentoring, and developing successful teams, we encourage you to apply!