Warranty Manager/Senior Warranty Manager (DOE)

Job Title Warranty Manager/Senior Warranty Manager (DOE) Job Description Summary About the Role We are seeking a detail-oriented Warranty Administrator to manage and enhance our warranty programs. This role is responsible for creating warranty policies, administering existing offerings, and developing new products. You will track warranty trends, analyze profitability, and ensure exceptional customer support for all warranty-related concerns. Job description Key Responsibilities Develop and maintain warranty policies and offerings. Manage the Kodiak warranty claim process and communicate procedures to employees, customers, and suppliers. Make financial decisions on warranty claims within established authority limits. Prepare and submit warranty registration applications for suppliers and deliveries. Identify cost-reduction opportunities and implement process improvements. Negotiate warranty settlements and resolve sensitive issues with customers and suppliers. Advise customers on pre-authorization, reimbursement, and claim approval processes. Maintain accurate records, including warranty expiration spreadsheets and customer information in CRM. Administer customer portal access, subscriptions, and technical publications updates. Coordinate communication of service notifications and updates to the fleet. Qualifications High school diploma and at least 2 years of experience in high-level customer service; Bachelor’s degree preferred. Proficiency in Microsoft Office Suite; Epicor and/or SAP experience preferred. Strong customer interaction and problem-solving skills. Join Daher to... Integrate a family group with a long-term vision Make a difference in a developing company Develop new skills thanks to the diversity of your missions Take part in a human and industrial adventure full of challenges Innovate and think outside the box by integrating a stimulating environment Profile and other information related to the position Why Join Us? You’ll play a critical role in ensuring customer satisfaction and operational excellence while working in a collaborative environment that values innovation and continuous improvement. Compensation & Benefits Salary Range: $70 - $85K Annual based on experience An additional compensation provided for afterhours support. Overtime opportunities available. Comprehensive health insurance - Medical, Dental, Vision Paid time off (PTO) 12- Paid Holidays per year 401(k) with company match Employee Referral Bonuses Life insurance, Short- and Long-Term Disability Any prospective offer will take into account the overall experience the successful candidate brings to the role. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Daher, your total rewards package is more than just your base salary as we offer a full benefit package including Medical, Dental, Vision, 401(k), Life insurance, Short- and Long-Term Disability, Paid Time Off, Paid Holidays and more. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing an application with Daher, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact an HR representative. Daher complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law Working hours Full time Salary 78000 Region Idaho Location Sandpoint Experience Languages English Creative and entrepreneur, develop your career at the heart of the biggest industrial challenges with Daher! As an aircraft manufacturer, industrialist, industrial service provider and logistician, Daher currently has approximately 14,000 employees and achieved a revenue of 1.8 billion euros in 2024. With its family ownership, Daher has been focused on innovation since its creation in 1863. With locations in 15 countries across Europe, North America and Asia, Daher designs and develops value-added solutions for its aeronautical and industrial customers and partners.

Salary : $70 - $85