Customer Support Engineer

Job Title Customer Support Engineer Job Description Summary About the Role We are seeking a highly skilled and motivated Customer Support Engineer to join our team. In this role, you will support the full lifecycle of Daher aircraft by resolving technical issues, developing repairs, and driving continuous improvement in systems and processes. You’ll collaborate cross-functionally, contribute to design reviews, and ensure compliance with regulatory standards. This is a dynamic opportunity for engineers passionate about aviation and innovation. Job description Key Responsibilities Design, document, and implement improvements to Daher systems, processes, and products Develop repairs and solutions to support aircraft throughout their lifecycle Apply industry best practices, including Design for Manufacturing (DFM) and Lean principles Review and improve maintenance procedures and technical manuals Use CAD tools (preferably Siemens NX) for engineering tasks and design work Analyze data, identify trends, and resolve discrepancies Collaborate across departments to troubleshoot and enhance product performance Prepare and present technical documentation to the FAA (ACO and MIDO) Create and maintain technical reports, presentations, and spreadsheets Qualifications Bachelor’s degree in Mechanical, Electrical, or Aerospace Engineering (or equivalent experience) A&P certification and/or pilot license is a plus Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Experience with CAD software; Siemens NX preferred Strong written and verbal communication skills Self-motivated, creative, and able to work independently Compensation & Benefits Competitive salary Comprehensive health insurance (Medical, Dental, Vision) 3 weeks of Paid Time Off (PTO) annually 12 paid holidays per year 401(k) with company match Life insurance, Short- and Long-Term Disability Employee referral bonuses Additional Requirements Must be at least 18 years of age Must pass a pre-employment drug screening and background check Valid driver’s license required U.S. work authorization required Join Daher to... Integrate a family group with a long-term vision Make a difference in a developing company Develop new skills thanks to the diversity of your missions Take part in a human and industrial adventure full of challenges Innovate and think outside the box by integrating a stimulating environment Profile and other information related to the position Ready to take your engineering career to new heights? Apply now and be part of a team that’s shaping the future of aviation. Daher is an aircraft manufacturer and an industry and service equipment supplier. Daher asserts its leadership in three main businesses: aircraft manufacturing, aerospace equipment and systems, logistics and supply chain services. With the stability provided by its family ownership, Daher has been committed to innovation since its creation in 1863. Today, present in 13 countries, Daher is a leader in Industry 4.0, designing and developing value-added solutions for its industrial partners. Daher is a story of people with a passion for what they do and complete control over their own futures. Now it’s your turn to write your own story. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Daher, your total rewards package is more than just your base salary as we offer a full benefit package including Medical, Dental, Vision, 401(k), Life insurance, Short- and Long-Term Disability, Paid Time Off, Paid Holidays and more. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing an application with Daher, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact an HR representative. Daher complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Working hours Full time Salary 70000 Region Idaho Location Sandpoint Experience Languages Anglais Creative and entrepreneur, develop your career at the heart of the biggest industrial challenges with Daher! As an aircraft manufacturer, industrialist, industrial service provider and logistician, Daher currently has approximately 14,000 employees and achieved a revenue of 1.8 billion euros in 2024. With its family ownership, Daher has been focused on innovation since its creation in 1863. With locations in 15 countries across Europe, North America and Asia, Daher designs and develops value-added solutions for its aeronautical and industrial customers and partners.