Front Desk Manager

Company Description D1 Training is a national fitness brand that uses athletic-based training to help people of all ages reach their sport and fitness goals. Locations offer structured programs for youth, teens, and adults, built around dynamic warm-ups, performance work, strength training, core and conditioning, and cool downs. New workouts are designed every eight weeks by a National Training Panel to keep members progressing toward their goals. In addition to group training, D1 Training provides one-on-one coaching, including training used by professional and Olympic athletes. With more than 170 open facilities and many more in development, D1 Training offers a fast-growing, high-energy environment for team members.

Role Description The Front Desk Manager is a full-time, on-site role based in Mooresville, NC, responsible for overseeing daily front desk operations and creating a welcoming environment for all members and guests. This role manages check-ins, membership inquiries, reservations for classes and training sessions, and handles phone and in-person inquiries efficiently. The Front Desk Manager ensures excellent customer service, supports customer satisfaction initiatives, and addresses member concerns promptly and professionally. Day-to-day responsibilities include supervising front desk staff, maintaining accurate records and schedules, processing payments, and coordinating with coaches and management on class capacity and facility events. The role also involves assisting with basic administrative tasks, supporting sales and membership retention efforts, and upholding D1 Training’s standards for cleanliness, safety, and brand presentation.

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills focused on creating a positive member experience.
• Candidates should possess Receptionist Duties and Reservations skills, including managing check-ins, schedules, and bookings.
• Candidates should possess clear and professional Communication skills for interacting with members, staff, and management.
• Previous experience in fitness, hospitality, or customer-facing roles is beneficial.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Comfort with basic computer systems, scheduling software, and point-of-sale tools.
• Ability to lead by example, support a team culture, and work flexible hours, including evenings and weekends as needed.