What are the responsibilities and job description for the Order Fulfilment Specialist position at Dätwyler?
In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.
Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...
The Order Fulfillment Specialist role is an operational role that is responsible for managing all aspects of the order lifecycle from the time the order is entered into the system (by CSR) to its final delivery to the customer. The ultimate scope of the assignment: This role ensures that orders are accurately scheduled, packed, shipped, and delivered on time and in full compliance with customer and Datwyler standards.
Responsibilities:
- Strategic and operational
- Coordinate with internal departments to plan and ensure timely fulfillment of orders
- Track and manage the progress of orders through to delivery, proactively resolving delays or issues, by liaising the appropriate operations and production teams.
- Support logistics team with communication with carriers and logistics partners to ensure timely and accurate delivery.
- Provide order status updates and delivery confirmations to Customer Service and internal stakeholders and customers as needed.
- Ensure all documentation is accurate and complete.
- Investigate and resolve order discrepancies, missing shipments, or customer complaints related to order fulfillment.
- Maintain accurate records of all orders and related activities within SAP/ERP systems.
- Responsible for changes to orders after initial entry by CSRs.
- Collaborate with the inventory and warehouse teams to ensure stock availability and readiness.
- Continuously look for opportunities to improve order fulfillment processes and external customer satisfaction.
- Develop and maintain good relationships with, and provide required support for internal customers to achieve the company’s business goals
- Actively build relationships with Supply Chain for visibility of internal issues that could affect customer satisfaction.
- Producing and analyzing reports on project status, supply chain performance, and operational efficiency.
- Other responsibilities as assigned.
Experience/Skills:
- High school diploma or general education degree (GED); and three to five years related experience and/or training.
- Experience in a manufacturing environment preferred
- Knowledge of domestic and international shipping and customs processes
- Intermediate Excel skills for order tracking and reporting
- Knowledge of the production and application of elastomer and/or metal components is preferred.
- Purposeful, communicative, and customer-oriented mindset.
- Good analytical, technical, and financial skills.
- Strong organizational and multitasking skills.
- Exceptional interpersonal skills to work cross-functionally and as a team player.
- Self-directed/motivated, comfortable working in an office and manufacturing environments.
- Excellent writing and verbal communication skills and the ability to communicate at all levels.
- Expert English proficiency (verbal and written).
Be yourself at Datwyler
We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.
