What are the responsibilities and job description for the Field Service Training Representative position at D&L Parts Company?
Description
What You'll Do
- Develop and conduct technical HVAC training for installers, technicians, service teams, customers, and staff.
- Lead classroom, hands-on, and virtual technical training.
- Provide remote technical support from Corporate to D&L branches and customers throughout North Carolina, South Carolina, and Virginia.
- Assist dealers and customers with product startups, service calls, diagnostics, troubleshooting, and day-to-day technical questions.
- Identify common technical issues and skill gaps and develop targeted training to address them.
- Conduct performance investigations involving product quality, installation, or application concerns.
- Assist with consumer inquiries and complaints and work toward timely, professional resolutions.
- Develop training schedules, materials, and technical support resources consistent with manufacturer guidelines.
- Maintain accurate technical assistance logs and professional case documentation.
- Support Regional and Branch Managers with Customer Appreciation Days, Counter Days, dealer meetings, trade shows, and vendor events as needed.
- Work with Sales, Product Management, Marketing, Customer Service, and other teams to support customers and promote D&L's products and services.
Requirements
What We're Looking For
- 5 years of HVAC field service or installation experience
- EPA Certification required
- Associate technical degree or equivalent documented field experience
- Previous experience training, mentoring, or coaching technicians
- Strong working knowledge of HVAC installation, application, diagnostics, and troubleshooting
- Experience with Trane, American Standard, or related product families preferred
- NATE or other HVAC technical certifications are a plus
- Contractor installation license is a plus
- Strong communication and customer service skills
- Ability to explain complex technical information in a clear, practical way
- Strong computer skills, including Microsoft Word, Excel, PowerPoint, Teams, and virtual meeting platforms
- Ability to create clear and professional technical case notes and documentation
- Ability to provide effective technical support remotely by phone, email, and virtual platforms
- Ability to successfully complete required Train-the-Trainer HVAC/appliance courses
- Ability to travel occasionally for training, dealer meetings, trade shows, or company events
Compensation & Benefits
D&L Parts Company offers a competitive benefits package, 401(k) with company match, paid time off, and the opportunity to use your HVAC expertise in a role that directly supports technicians, customers, and D&L branches throughout the Carolinas and Virginia.
Ready to use your field experience to help others become better technicians? We'd like to hear from you.