What are the responsibilities and job description for the Server Assistant position at D.L. Mack's Hillcrest?
About D.L. Mack’s
D.L. Mack’s is a Chicago-inspired American tavern from Vandelay Companies that blends timeless comfort food, handcrafted cocktails, and genuine hospitality in a warm, inviting setting. Inspired by the character of classic neighborhood taverns and old-world post-Prohibition gathering places, D.L. Mack’s delivers an elevated yet approachable dining experience where quality ingredients, attentive service, and a welcoming atmosphere come together to create a place guests are proud to call their neighborhood favorite.
Known for its signature Chicago tavern-style pizzas, classic American cuisine, handcrafted cocktails, and welcoming neighborhood atmosphere, D.L. Mack’s is a destination for everything from family dinners and celebrations to happy hours and casual nights out. Every detail, from the chef-driven menu and thoughtfully curated beverage program to the timeless design and energetic dining room, reflects Vandelay’s commitment to creating memorable guest experiences built on quality, craftsmanship, and authentic hospitality.
At D.L. Mack’s, hospitality is about more than serving exceptional food. It is about creating genuine connections and making every guest feel like a regular. Our team members are passionate about anticipating guest needs, delivering polished yet approachable service, and creating an experience that is welcoming, memorable, and distinctly Vandelay.
About the Opportunity
A Server Assistant at D.L. Mack's is responsible for assisting our service staff with providing exceptional service to our guests. The Server Assistant is expected to perform in a hospitable manner and play an integral role in supporting and maintaining the cleanliness of the restaurant while also anticipating the guests’ needs. Our goal is to make everyone feel welcome, comfortable, important, and relaxed, while exceeding expectations of all.
Core Responsibilities
Responsible for the overall cleanliness of the restaurant and service areas.
Assist servers, bartenders and hosts when needed and understands food descriptions and ingredients of menu items.
Run food from the kitchen to guest tables after ensuring each course is complete and accurate
Run beverages from the bar to guest tables and ensure beverages are always full
Remove used dishes and silverware from guest tables between courses and after guests leave the table.
Communicate with server, bartenders and hostess to assure efficient seating, table utilization and guest service.
Maintain cleanliness of all tables and chairs in assigned service area and resets vacated tables.
Perform general cleaning tasks to adhere to health and safety standards
Perform other duties as required or assigned.
Requirements
At least 18 years old
Detail-oriented with strong communication skills and work ethic
Team-oriented with a strong sense of punctuality and reliability
Ability to navigate a fast-paced environment while being positive, respectful, professional and having a genuine attitude towards guests and colleagues
Fluent in both written and spoken English
TABC Certification, as required
Certified for food and alcohol service as is required by State and Local Agencies
Physical Requirements
Ability to lift up to 50 pounds
Ability to work standing and walking for extended periods of time
Benefits & Perks
Medical, Dental and Vision benefits available
Flexible schedule
Professional development and career growth
Family Meals
Dining discounts at all Vandelay concepts
All Vandelay restaurants are closed on Thanksgiving, Christmas and the 4th of July so our team can celebrate with their friends and family
A collaborative, uplifting culture where we take care of our guests by taking care of our people first
If you’re a passionate professional who thrives in a fast-paced environment and is eager to grow with a company that values hospitality and teamwork, we’d love to hear from you!
Vandelay Companies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.