Sales Support - Admin II

Sales Support / Admin II

JOB SUMMARY

The Admin II - Sales Support role provides essential administrative and operational support to the sales team, focusing on order processing, customer service, and coordination of garage door installations. This position requires excellent phone skills, attention to detail, and the ability to manage high call volume while accurately handling deposits, contracts, and orders. This role requires continuous, real-time computer use throughout the shift, including typing while speaking with customers and navigating multiple systems simultaneously.

KEY RESPONSIBILITIES

• Manage a high volume of inbound calls, voicemails, and customer inquiries with professionalism and efficiency.
• Process sales orders, including placing garage door orders and coordinating scheduling with customers and technicians.
• Take and process customer deposits accurately and securely.
• Upload site checks, contracts, and supporting documentation into company systems.
• Navigate builder portals for scheduling updates, warranty claims, and customer concerns.
• Review and support technician replenishment reports.
• Maintain working knowledge of garage door components, products, and manufacturers.
• Handle customer complaints and resolve issues or escalate appropriately.
• Maintain accurate documentation within scheduling, CRM, and operational systems.

QUALIFICATIONS

• Demonstrated proficiency using computers in a professional work environment, beyond personal use such as email or social media.
• Ability to type efficiently while speaking with customers and entering information in real time.
• Experience navigating multiple systems, screens, and software platforms simultaneously.
• Ability to quickly learn and operate scheduling, order processing, and builder portal systems.
• Experience with ERP, scheduling, or business management software, such as Acumatica or similar systems, preferred.
• Previous administrative, sales support, or customer service experience preferred.
• Strong phone communication and customer service skills with the ability to handle high call volume.
• Demonstrated ability to handle customer issues independently.
• Experience processing orders, payments, deposits, and contracts highly desired.
• Ability to multitask in a fastpaced environment.
• Ability to learn technical product knowledge.
• Valid driver's license required.

PHYSICAL & WORK REQUIREMENTS

• Fulltime, onsite office position.
• Ability to sit for extended periods while working at a computer.
• Frequent use of phone, keyboard, and office equipment.
• Occasional lifting up to 20 pounds.
• Fastpaced, teamoriented setting.

COMPENSATION & BENEFITS

• $18.00$24.00 per hour, based on experience and qualifications. Starting pay will be determined by relevant experience, demonstrated computer proficiency, and the ability to independently manage assigned responsibilities.
• Health insurance.
• Optional dental and vision insurance.
• 401(k) retirement plan.
• Paid time off (PTO).
• Paid holidays.

This description outlines the general responsibilities and qualifications of the position and is not intended to be an exhaustive list of duties. Additional responsibilities may be assigned based on business needs.