Garage Door Service Technician (Residential)

Residential Garage Door Service Technician

ABOUT THE POSITION

D&D Garage Doors is seeking a dependable and mechanically skilled Residential Garage Door Service Technician to diagnose, service, maintain, and repair residential garage doors and automatic opener systems. This is a hands-on, field-based position requiring strong troubleshooting skills, mechanical aptitude, and the ability to work independently while providing professional customer service. The ideal candidate has experience with residential garage door systems, including springs, tracks, cables, rollers, hardware, and electric openers. Candidates with relevant experience in garage door installation, mechanical repair, or closely related construction trades may also be considered.

KEY RESPONSIBILITIES

• Inspect, diagnose, service, and repair residential garage doors and automatic opener systems.
• Identify and resolve problems involving springs, cables, rollers, tracks, hinges, panels, motors, and other door components.
• Adjust and align garage doors to ensure proper balance, smooth operation, and compliance with applicable safety requirements.
• Safely replace, adjust, wind, and unwind garage door springs using proper tools, techniques, and safety procedures.
• Install, program, troubleshoot, and repair electric garage door openers, safety sensors, remotes, and related components.
• Repair or replace worn, damaged, or malfunctioning door hardware and mechanical components.
• Inspect existing installations to identify safety concerns, damaged components, and recommended repairs.
• Evaluate customer needs and recommend appropriate repair or replacement options based on equipment condition, safety, and longterm reliability.
• Provide honest, transparent recommendations and clearly explain available service options without unnecessary or highpressure sales tactics.
• Measure openings and evaluate headroom, side room, and other site conditions when determining repair or replacement requirements.
• Install or replace tracks, brackets, hardware, door sections, and related components as needed.
• Perform routine maintenance, lubrication, adjustments, and operational safety checks.
• Read and interpret manufacturer instructions, technical diagrams, and equipment specifications.
• Identify and order necessary replacement parts, including springs, door sections, and hardware.
• Explain service findings, repair recommendations, and completed work clearly and professionally to customers.
• Complete service work orders and documentation accurately using companyprovided electronic devices.
• Collect customer payments upon job completion when required.
• Maintain company tools, equipment, and service vehicles in safe working condition.
• Follow all D&D Garage Doors safety policies and procedures.

QUALIFICATIONS

• Previous experience servicing, repairing, or installing residential garage doors and automatic openers strongly preferred.
• Working knowledge of residential garage door components, spring systems, hardware, and electric openers.
• Strong mechanical aptitude and ability to diagnose and resolve equipment problems.
• Experience using hand tools, power tools, and mechanical repair equipment.
• Ability to safely perform spring adjustments and repairs following appropriate training and established safety procedures.
• Ability to work independently, manage assigned service calls, and complete repairs efficiently.
• Strong communication and customer service skills, including the ability to explain technical issues and recommended repairs.
• Basic reading, writing, and arithmetic skills.
• Ability to accurately complete electronic work orders and service documentation.
• Valid driver's license and acceptable driving record required.

PHYSICAL & WORK REQUIREMENTS

• Fulltime, fieldbased position serving residential customers.
• Ability to lift and handle materials weighing up to 80 pounds overhead.
• Ability to safely perform physical tasks involving climbing ladders, repetitive movements, lifting, balancing, walking, bending, reaching, and stooping.
• Comfortable working in garages, residential properties, and outdoor environments in varying weather conditions.
• Ability to safely operate hand tools, power tools, ladders, and service equipment.
• Ability to operate a company service vehicle and perform basic vehiclerelated tasks as needed.

COMPENSATION & BENEFITS

• $20.00$28.00 per hour, based on experience and qualifications. Starting compensation reflects residential garage door product knowledge, diagnostic and troubleshooting skills, and the ability to independently manage service calls.
• Opportunities to earn additional commission based on eligible service work and company compensation guidelines.
• Health insurance.
• Optional dental and vision insurance.
• 401(k) retirement plan.
• Paid time off (PTO).
• Paid holidays.

At D&D Garage Doors, our service technicians play an important role in helping homeowners maintain safe, reliable, and properly functioning garage door systems. We value technicians who take pride in their workmanship, demonstrate strong problem-solving skills, and provide dependable, professional service to every customer. Our approach emphasizes quality workmanship, honest recommendations, and customer satisfaction. Technicians have opportunities to earn additional compensation while focusing on providing appropriate solutions that meet customers' needs. Whether you bring direct garage door service experience or relevant mechanical and construction skills, this position offers an opportunity to apply and develop specialized technical expertise.

This description outlines the general responsibilities and qualifications of the position and is not intended to be an exhaustive list of duties. Additional responsibilities may be assigned based on business needs.