What are the responsibilities and job description for the Manager or Senior Manager, Event Operations position at D.C. United?
Purpose
To enhance Audi Field’s event operations, elevate client experience, and drive incremental revenue growth.
This role supports both match operations and special events. The role will primarily collaborate with the Events and Entertainment team to plan and deliver events ranging from private functions to large-scale concerts. The position is responsible for executing events with a high level of operational excellence, ensuring efficiency, consistency, and alignment with the Club’s business goals and brand standards.
Key Responsibilities
To enhance Audi Field’s event operations, elevate client experience, and drive incremental revenue growth.
This role supports both match operations and special events. The role will primarily collaborate with the Events and Entertainment team to plan and deliver events ranging from private functions to large-scale concerts. The position is responsible for executing events with a high level of operational excellence, ensuring efficiency, consistency, and alignment with the Club’s business goals and brand standards.
Key Responsibilities
- Lead the planning and execution of all Audi Field events, with a focus on special events such as college athletics, concerts, corporate rentals, and private activations
- Manage the full event lifecycle, including pre-event planning, budgeting, staffing, on-site execution, and post-event reporting and analysis.
- Oversee all private event operations, ensuring premium service delivery and consistent operational excellence
- Partner cross-functionally with Event and Entertainment Sales, Culinary, Premium Hospitality, and internal stakeholders to align event operations with business objectives and revenue goals
- Develop, manage, and oversee departmental budgets, forecasts, and financial settlements
- Establish, maintain, and continuously improve Standard Operating Procedures (SOPs), staffing plans, production schedules, and run-of-show documentation
- Track and analyze event KPIs, client feedback, and operational performance to drive continuous improvement and enhance the guests’ experience
- Collaborate closely with the Events and Entertainment Sales team to set clear expectations, support event execution, and ensure consistent, professional communication with clients before, during, and after events
- Lead, mentor, and develop event operations staff, including interns, fostering a collaborative and high-performing team environment
- Work non-traditional hours that meet the needs of the events that are being planned and executed
- Participate in a hands-on way, including lifting/moving furniture and other objects
- Bachelor’s degree in sports management, event planning, hospitality, or related fields
- Prior event planning/concert planning/ experience
- 2-5 years’ experience in a sports venue environment, at either the professional or collegiate level
- Knowledge of equipment and procedures for conversion of spaces
- Ability to operate small equipment (e.g. fork-lifts)
- Ability to work non-traditional hours in non-traditional settings
- Ability to routinely lift at least 50 pounds
- The selected candidate must be able to successfully pass a background check