Customer Service Executive

D.B. Lunt Electrical Contractors is a fast-growing electrical service and commercial electrical project management company. We are expanding rapidly and looking for a Customer Service Executive who is excited about building systems, scaling a department, and growing with our organization.

Our goal is to expand our service revenue from $600,000 this year to $2 million next year—and we need the right person to help us get there.

Position Summary:

We are seeking a highly motivated, organized, and driven Customer Service Executive to serve as the primary point of contact for customers. This individual will handle inbound calls, schedule appointments, manage the company calendar, support sales coordination, and complete general administrative duties. Most importantly, this person will learn our current systems and help streamline and scale them as our department grows.

Key Responsibilities:

Answer all incoming calls with professionalism and a customer-first attitude.

Schedule customer appointments and update calendars accurately.

Support our sales efforts through lead follow-up, estimates, and customer communication.

Manage daily administrative tasks: data entry, documentation, email follow-up, and file organization.

Learn and master our internal systems, including scheduling tools and workflows.

Identify areas for improvement and help scale operations to achieve revenue growth goals.

Coordinate between the service team, project managers, and leadership.

Track customer interactions, KPIs, and performance metrics.

Provide exceptional service while maintaining a high level of responsiveness and accuracy.

Qualifications:

1–3 years of customer service, scheduling, admin, or sales support experience (preferred)

Strong communication and phone skills.

Ability to multitask and stay organized in a fast-paced environment sometimes stressful environment.

Tech-savvy with the ability to learn new systems quickly.

Experience with scheduling or CRM software a plus.

Strong problem-solving skills and attention to detail.

Reliable, consistent, and accountable.

Who We’re Looking For:

Someone with drive and ambition who shows up EVERY DAY, Excited about growing with a rapidly expanding company

Has personal and professional goals—and wants a long-term career.

Passionate about customer service, sales, and operational excellence.

Aligns with our mission, vision, and company values.

Thrives in a role where performance leads to increased responsibility.

What We Offer:

Stable full-time position with Competitive Salary.

Opportunities for rapid growth and advancement.

Professional development and training.

A positive, supportive team culture.

The chance to help build a department and leave your mark on the organization.

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Tell me why you think you would be a good fit for this role?

Work Location: In person

Salary : $600,000