What are the responsibilities and job description for the Service Desk Analyst position at Cypress HCM?
This is an exciting opportunity to join a growing global company in the medical equipment industry!
Responsibilities
- The Service Desk Analyst will act as the central point of contact for handling internal business partners technical support issues.
- Responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution.
- The primary focus is to assist the business with Deskside and Phone Support for IT incidents and requests.
Qualifications
- Required:
- 1 to 3 years of experience in an IT support role
- 1 to 3 years Call Center experience
- In depth knowledge of Windows operating system (Win10, Win11, Windows Services).
- Familiarity with other operating system macOS / Linux beneficial.
- Experience with remote desktop tools and remote support software
- Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals.
- Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.
- Proficient in using Active Directory tools and manage users accounts, groups, permissions.
- Remote tool Support.
- High School Diploma or equivalent
- Preferred:
- A certification a plus
Pay Rate: $41.38/hour
Salary : $40 - $41