What are the responsibilities and job description for the Service Desk Technician position at JSG (Johnson Service Group, Inc.)?
Johnson Service Group, a nationally award-winning staffing firm, has an immediate opportunity for a Service Desk Technician for a global medical device client in Auburn, MA
Contract | Onsite | $34 - $41 per Hr. depending on qualifications
We are seeking a Service Desk Technician to serve as the primary point of contact for internal employees needing technical support. This role focuses on providing deskside and phone support, resolving issues at first contact when possible, and escalating tickets to the appropriate support teams when needed.
Key Responsibilities
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Contract | Onsite | $34 - $41 per Hr. depending on qualifications
We are seeking a Service Desk Technician to serve as the primary point of contact for internal employees needing technical support. This role focuses on providing deskside and phone support, resolving issues at first contact when possible, and escalating tickets to the appropriate support teams when needed.
Key Responsibilities
- Serve as the first point of contact for IT incidents and service requests
- Respond to support requests via phone, remote tools, and deskside support
- Gather required information to diagnose and resolve technical issues
- Resolve issues at first contact when possible; escalate when necessary
- Troubleshoot hardware and software issues on desktops, laptops, printers, and peripherals
- Use remote support tools to assist users
- Manage user accounts, groups, and permissions in Active Directory
- Document issues, resolutions, and follow-up actions accurately
- 1–3 years of experience in an IT support or Service Desk role in call center or with customer facing technical support
- Strong knowledge of Windows OS (Windows 10, Windows 11, Windows Services)
- Experience with remote desktop and remote support tools
- Ability to diagnose and resolve hardware and software issues
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Experience using Active Directory to manage users and permissions
- Familiarity with macOS and/or Linux
- A certification
- Experience supporting remote users
- Strong communication and customer service skills
- Excellent time management with the ability to prioritize multiple requests
- Problem-solving mindset with attention to detail
- Professional, positive, and adaptable in a fast-paced environment
- Ability to work well independently and within a team
- Comfortable presenting recommendations to management
- Able to navigate conflict resolution professionally
- Enthusiastic about technology and continuous learning
- High School Diploma or equivalent required
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Salary : $34 - $41