Partner Operations Associate

As a Partner Operations team, we build and govern a scalable partner ecosystem that accelerates revenue, deepens customer impact, and drives product adoption, serving as a force multiplier across our GTM. You’ll help streamline deal execution and strengthen the operational foundation that supports our global partner ecosystem.

What You’ll Do

Reseller Program Operations

• Review and approve partner quotes and deal registrations for accuracy and compliance.
• Organize order forms and purchase orders for monthly invoice handoff to Billing Operations.
• Unblock escalations needed to close deals by working with Partner Directors, Deal Desk, and Billing Ops.
• Support product and credit provisioning.
• Process quarterly true-ups and upsells.
• Verify data accuracy across Salesforce, Ironclad, Retool, and other internal systems.
  
  

Partner Systems & Program Operations

• Support Crossbeam administration.
• Support partner benefits provisioning.
• Maintain partner records, operational fields, and attribution accuracy across systems.
• Assist partners with partner portal and partner program inquiries.
• Support partner marketing lead uploads to ensure correct lead attribution and associations.
• Support referral payout operations: coordinate procurement steps via ZIP and ensure timely payout and communication with referral partners.
  
  

Operational Excellence & Special Projects

• Identify process gaps and propose improvements across partner workflows, systems, and documentation.
• Partner on special projects to enhance automation, streamline workflows, and improve data consistency.
  
  

Required Skills

• Have 3 years of experience in partner operations, sales operations, revenue operations, or a similar GTM support role.
• Are fluent in Salesforce fundamentals (Accounts, Contacts, Leads, Opportunities, Campaigns).
• Have experience working with quotes, order forms, POs, invoicing processes, and basic revenue workflows.
• Enjoy solving operational problems, escalating blockers, and partnering cross-functionally to get deals over the finish line.
• Have strong attention to detail and care deeply about accuracy, data cleanliness, and repeatable execution.
• Are curious, proactive, and excited about process refinement and automation.
• (Nice to have) Experience with Linear, Workbench, ZIP, Slack, Retool, LeanData, and Crossbeam.
• (Nice to have) Familiarity with partner portals, deal registration flows, reseller programs, or channel operations.
  
  

Pay Rate

• $52-$57.50 DOE