Customer Success / Post-Sales Specialist

Customer Success / Post-Sales Support Specialist

The Role

Customer Success / Post-Sales Support Specialist

Location: Vancouver, WA

Pay Rate: $20–$25/hour

Assignment Length: 6 months, with potential extension for an additional 6 months

Schedule: Flexible core hours; required core hours are 9:00 AM–3:00 PM

Position Overview

Our client is seeking a Customer Success / Post-Sales Support Specialist to support customers following the implementation and delivery of Testing, Inspection, and Certification (TIC) products and services.

This position will serve as a key point of contact for assigned customers, helping ensure successful post-sale implementation, ongoing product and service adoption, resolution of customer issues, and overall customer satisfaction. The ideal candidate will be comfortable working across internal teams, building strong customer relationships, coordinating activities, and navigating technical or operational issues through to resolution.

The role will partner closely with account management, sales, technical, delivery, implementation, and engineering teams to support customer needs and identify opportunities for continued engagement.

Qualifications

Responsibilities:

Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products / services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.

Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.

Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.

Builds trust, transparency, and loyalty with customer contacts; Directs feedback internally when appropriate.

Connects customer personnel to relevant UL personnel (account managers, Sales Representatives (TSRs)/ Technical Inside Sales Representatives (TISRs), delivery teams and engineers, etc.) when applicable.

Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.

Supports implementation and fulfilment teams to deliver solution to customer post-sale.

Collaborates with internal resources until an issue is resolved and communicated to customer.

Provides input to account manager, TSR/TISR, and (where appropriate) to inform renewals and sales strategy.

Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.

Ideal Candidate

• Customer-focused professional with experience supporting customers after a sale or implementation.
• Strong communication and relationship-building skills.
• Comfortable coordinating with multiple internal teams and customer stakeholders.
• Able to take ownership of customer issues and drive them toward resolution.
• Strong organizational skills with the ability to manage multiple priorities and follow-ups.
• Comfortable working in a technical, service-oriented, or business-to-business environment.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Experience in customer success, account support, implementation, project coordination, technical support, or a related field is preferred.
• Experience with Testing, Inspection, Certification, compliance, or technical services is a plus.

Key Skills

Customer Relationship Management

• Post-Sales Support
• Customer Success
• Account Support
• Issue Resolution
• Cross-Functional Collaboration
• Implementation Support
• Technical Coordination
• Customer Communication
• Relationship Management
• Project Coordination
• Renewals Support
• Product Adoption

Comments/Special Instructions

Hours are flexible core hours that must be worked are 9-3 and can be adjusted before or after. Contract term may be extended for an addition 6 months.

Additional Assignment Details: This is a 6-month contract opportunity based in Vancouver, WA, with a pay range of $20–$25 per hour. The position offers flexible scheduling around required core hours of 9:00 AM–3:00 PM.

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