What are the responsibilities and job description for the Marketing Operations Manager position at Cypress HCM?
We are hiring a Customer Marketing Ops Manager to support the operational foundation for our advocate engine. This role manages milestone programs and premium merchandise, handles customer permissions and logo rights, and runs day to day advocate operations and recognition activities.
You will run operational activities that support our advocate community. This includes managing rights processes, milestone recognition moments, premium gifting and merchandise fulfillment, and organized pathways for advocate engagement.
This role ensures advocates have a premium and consistent experience and plays a key part in maintaining high quality execution across recognition and merchandise programs.
Responsibilities:
- Milestone programs: Execute milestone recognition moments and manage program workflows and tracking.
- Merchandise and gifting: Handle premium merchandise and gifting logistics including vendor coordination, orders, fulfillment, inventory tracking, and delivery experience.
- Permissions and rights management: Manage customer publicity rights, logo usage accuracy, renewals, and record keeping in partnership with Sales, Legal, and Comms.
- Advocacy operations: Manage intake, routing, and coordination for advocate recognition nominations across key surfaces such as events, recognition touchpoints, and content opportunities.
- Systems and reporting
- Maintain dashboards, documentation, and program trackers to support smooth, organized, and transparent operations.
Required Skills:
- 5 or more years’ experience in marketing operations, customer programs, gifting operations, field operations, or similar roles
- Strong program operations and logistics skills
- Experience coordinating merchandise vendors and fulfillment partners
- Detail oriented with a high bar for brand and experience
- Comfortable operating in a fast-paced environment with clear execution rigor
- Excellent communicator who works well with cross functional teams
- Based in San Francisco, in office 3 days per week
Pay Rate:
- $140-$160/hr
** 3 days per week onsite in San Francisco
Salary : $140 - $160