ACH Operations Specialist I

ACH Operations Specialist I Part-Time

6-Month Contract (20 hours/week)

Location: Cincinnati, OH – Onsite 5 days/week

Part Time: 3:30 - 7:30pmEST (20 hours/week)

Pay: $20/hr

Responsibilities:

The ACH Operations Specialist I will support the processing of ACH transactions and electronic payment files in compliance with applicable rules and regulations, while serving as a point of contact for internal teams and external parties to resolve settlement inquiries and payment-related issues.

Responsibilities:

• Data entry and file maintenance, including transaction input and recordkeeping
• Clerical and administrative support, including filing, scanning, and issue escalation.
• Daily review and validation of payment data and documentation.
• ACH file processing and electronic payment data and documentation.
• ACH file processing and electronic payment batch management.
• Handling and resolution of client ACH disputes.
• Client and partner support via phone and written communication.
• Adherence to BACHA rules and all relevant regulatory requirements.
• Basic review and analysis of ACH file specifications and client-submitted files.
• Level I research and resolution of payment processing issues.
• Coordination with third-party vendors to address system or processing concerns.
• Daily balancing of ACH activity and reconciliation.
• Management of daily workflow against established processing cutoff windows.
• Participation in special projects as needed (system conversions, disaster recovery testing).
  
  

Requirements:

• High School diploma or equivalent
• Basic proficiency in Microsoft office (Word and Excel)
• Strong customer service background with demonstrated experience in resolution
• Familiarity with banking or payment processing platforms preferred.
• Prior experience in banking operations or branch/retail banking environments preferred.