What are the responsibilities and job description for the Technical Account Manager position at Cypress HCM?
Location: Lehi, UT 84043 (Hybrid preferred)
Job Description
Job Description
- Adobe is seeking an experienced Technical Account Manager to support enterprise customers across Adobe Experience Cloud solutions. This role is heavily focused on customer-facing technical partnership, operational health, executive communication, and driving adoption across Adobe’s CX product stack.
- This is a fast-ramp environment supporting leave coverage, so candidates must be able to step in quickly with prior Adobe Experience Cloud knowledge and strong enterprise client management experience.
- Serve as the primary technical contact for assigned enterprise customer accounts
- Build trusted relationships with customer stakeholders ranging from developers to VP and executive leadership
- Drive customer operational health, issue resolution, risk mitigation, and adoption planning
- Partner cross-functionally with Customer Success, Engineering, Product, Support, Managed Services, and Consulting teams
- Lead technical discussions, service reviews, status calls, and operational planning sessions
- Coordinate resolution of critical technical issues across Adobe internal teams
- Analyze customer environments and recommend optimization opportunities and best practices
- Support pre-launch planning, quarterly business reviews, and ongoing account health initiatives
- Track and manage priorities through Jira, Workfront, and related workflow tools
- Present technical insights, operational metrics, and recommendations to leadership teams
- Maintain proactive communication with both customer and internal stakeholders
- Support enablement initiatives and mentor team members as needed
- 5 years of experience in Technical Account Management, Customer Success Engineering, Solution Consulting, or similar customer-facing MarTech roles
- Strong hands-on knowledge of Adobe Experience Cloud products including:
- Adobe Analytics
- Customer Journey Analytics
- AEP/CDP
- RTCDP
- Adobe Target
- Strong executive communication and stakeholder management experience
- Experience managing enterprise customer accounts in complex SaaS environments
- Ability to translate business requirements into technical and operational plans
- Experience working within Jira, Adobe Workfront, Excel, Microsoft Teams, Slack, and Dynamics
- Strong program management and operational tracking skills
- Familiarity with tagging, implementation support, APIs, debugging, and web technologies
- Experience with Agile delivery methodologies including Scrum
- Ability to manage multiple high-priority customer engagements simultaneously
- Experience supporting Adobe enterprise customers directly
- Background in marketing technology or digital experience platforms
- Familiarity with JavaScript, HTML, CSS, REST APIs, XML, or related technologies
- Experience with AI tools such as Copilot, Claude, or OpenAI
- Bachelor’s degree in Computer Science, Information Systems, or related field
- Pay Rate: Up to $49.87/hr
Salary : $50