Program Manager

• Seeking an experienced Program Manager to lead enterprise observability and monitoring transformation initiatives.
• The ideal candidate will manage end-to-end delivery of monitoring and APM migration programs, driving cross-functional collaboration, operational readiness, stakeholder alignment, and successful deployment of observability capabilities across enterprise environments.

Requirement/Must Have:

• Strong experience in Program or Project Management delivering infrastructure, platform, or tooling transformation programs.
• Proven experience leading monitoring, observability, or APM migration projects.
• Strong understanding of observability domains including APM, metrics, logs, traces, synthetic monitoring, RUM, alerting, and dashboarding.
• Experience managing large-scale, cross-functional program deliveries with structured governance models.
• Strong stakeholder management and executive communication skills.
• Experience managing risks, dependencies, governance, and operational readiness activities.
• Ability to coordinate infrastructure, application, security, operations, and vendor teams.

Experience:

• Experience with observability and monitoring platforms such as Dynatrace, AppDynamics, New Relic, Datadog, or Splunk Observability.
• Experience implementing dashboards, SLA/SLO monitoring, and alerting solutions.
• Experience with synthetic monitoring rollout and enterprise onboarding strategies.
• Experience integrating monitoring tools with cloud, virtualization, and event management platforms.
• ITIL or Service Management experience preferred.
• Experience with cloud operations and hybrid infrastructure environments including Azure, AWS, or Google Cloud Platform.

Responsibilities:

• Own end-to-end program delivery including scope, planning, milestones, governance, risk management, budgeting, and executive reporting.
• Drive cross-functional execution across application teams, infrastructure teams, SRE, NOC, security, compliance, and vendor organizations.
• Build and manage integrated cutover plans, dependencies, and hyper-care support models.
• Lead migration activities from existing monitoring and APM tools to target observability platforms.
• Define onboarding methodologies based on application criticality and technology compatibility.
• Drive implementation of dashboards, reporting, alerting, anomaly detection, and synthetic monitoring solutions.
• Coordinate integrations with cloud, virtualization, and event management platforms.
• Act as the primary interface for business and technology stakeholders.
• Manage vendor coordination, rollout schedules, escalation management, and support activities.
• Ensure operational readiness through training, documentation, runbooks, and support handover processes.
• Establish governance controls, security approvals, documentation standards, and audit readiness practices.
• Manage program risks and mitigation plans to minimize operational impact during migrations and cutovers.

Should Have:

• Strong leadership and communication skills.
• Experience driving enterprise transformation initiatives.
• Ability to influence engineering and operational teams.
• Strong analytical and organizational capabilities.
• Experience with service reliability and operational excellence initiatives.

Skills:

• Program Management.
• Project Management.
• Observability Platforms.
• Dynatrace.
• AppDynamics.
• New Relic.
• Datadog.
• Splunk Observability.
• APM Monitoring.
• Synthetic Monitoring.
• Dashboarding and Reporting.
• Alerting and Anomaly Detection.
• Stakeholder Management.
• Risk and Governance Management.
• ITIL and Service Management.
• Cloud Platforms.
• Azure.
• AWS.
• Google Cloud Platform.

Qualification And Education:

• Bachelor s degree in Information Technology, Computer Science, Engineering, Business, or a related field.