Infrastructure Repair Technician - Datacenter

We are looking for Infrastructure Repair Technician - Datacenter for our client in Springfield NE.

Job Title: Infrastructure Repair Technician - Datacenter

Job Location: Springfield NE

Job Type: Contract

Job Overview:

Requirement/Must Have:

• Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week.
• 2 years of experience in computer hardware, networking, and troubleshooting.
• Strong technical background in computer hardware, networking, and troubleshooting.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong communication and interpersonal skills.
• Ability to lift up to 40 pounds and work in a physically demanding environment.
• Degree in Computer Science, Engineering, or related field preferred.

Responsibilities:

• Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.
• Perform repairs and replacements of faulty components, including but not limited to server hardware (e.g., GPU, CPU, Motherboard), storage systems (e.g., Hard Drives, SSDs), and network devices (e.g., Switches, Routers, Firewalls).
• Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.
• Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.
• Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.
• Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work.
• Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues.
• Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
• Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.
• Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise.
• Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment.
• Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.
• Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.
• Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.

Nice to Have:

• 2 years of experience in a data center environment, with a focus on server hardware, storage systems, and network devices.