What are the responsibilities and job description for the Desktop Support Technician position at CYNET SYSTEMS?
Job Overview:
Pay Range: $20hr - $23hr
Pay Range: $20hr - $23hr
- Deliver onsite end-user support for desktop, laptop, and peripheral devices, ensuring optimal performance and minimal downtime.
- Install, configure, and troubleshoot applications, operating systems (primarily Windows 11), and hardware components, with a focus on Lenovo platforms.
- Manage Intune PC setup and administration, including policy enforcement and device management.
- Provide expert support for MS Office 365, ServiceNow ticketing, and Avaya CXOne systems.
- Mentor and guide junior desktop support staff, fostering knowledge transfer and professional growth.
- Oversee ticket queue management, ensuring timely response and resolution of local support requests.
- Provide smart hands support to other technical teams and escalate critical issues impacting production.
- Maintain and update site-level hardware and software inventory records.
- Lead local onsite desktop support efforts, ensuring adherence to service standards and company policies.
- Validate ticket assignments and completion within established timeframes.
- Perform additional duties as assigned, ensuring compliance with all organizational policies and standards.
- 5–7 years of professional experience in Windows desktop support, with at least 3–5 years supporting Intune-managed PCs.
- Proficient in Windows 11 troubleshooting, Lenovo PC/laptop support, and application installation/configuration.
- Solid working knowledge of ServiceNow ticketing systems, MS Office 365, and Avaya CXOne.
- Strong analytical skills to diagnose and resolve straightforward technical problems using established procedures.
- Excellent communication skills for explaining complex information in a clear, concise manner.
- Ability to work independently with moderate guidance and as part of a collaborative team.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Salary : $20 - $23