Desktop / Field Support Technician

Requirement/Must Have:

• Strong experience in desktop and end-user support.
• Experience supporting Windows operating systems and MS Office.
• Knowledge of VPN, network printing, laptops, and mobile devices.
• Ability to troubleshoot hardware and software issues.
• Experience working with ticketing systems and SLA management.
• Strong communication and customer service skills.

Experience:

• 4 7 years of experience in onsite IT support or similar roles.

Responsibilities:

• Install and configure desktops, laptops, mobile devices, and peripherals.
• Perform break-fix support, IMACD activities, data migration, and system refreshes.
• Provide desk-side and onsite technical support to end users.
• Manage ticket queues and ensure timely resolution within SLA.
• Coordinate with vendors for hardware repairs and replacements.
• Perform software installations, updates, and configuration changes.
• Identify and resolve issues impacting end-user experience proactively.
• Support IT setup for onsite and offsite events and meetings.
• Assist with disaster recovery and emergency IT response.
• Maintain inventory levels and ensure compliance with security policies.
• Conduct access reviews, risk assessments, and maintain compliance logs.
• Coordinate with Level 3 support teams and project teams for escalations.
• Participate in on-call support on a rotational basis.

Should Have:

• CompTIA A certification or equivalent.
• Experience working in diverse technical environments.
• Strong analytical and problem-solving skills.
• Flexibility to travel to remote sites as needed.

Skills:

• Desktop support and troubleshooting.
• IT service management and SLA adherence.
• Hardware and software installation.
• Vendor coordination and communication.
• IT operations support.

Qualification and Education:

• Bachelor s degree in Information Technology or related field preferred.