Contract Membership Specialist (CMS)

• This position provides contract membership support for external customers and internal business partners, ensuring customer account data is aligned according to compliance, data governance, and business decisions.

Requirement/Must Have:

• Bachelor's Degree required.
• 5 years experience in Pharmaceutical/Health environment or similar field.
• Experience in contracting, membership or pricing is strongly preferred.
• Model N Revenue Manager experience preferred.
• SAP / Shift Experience preferred.
• Advanced Excel knowledge.

Responsibilities:

• Provide contract membership support for external customers and internal business partners.
• Ensure customer account data is aligned according to compliance, data governance, and business decisions.
• Address and resolve issues with high degree of scrutiny and completeness to maintain customer account data accuracy.
• Interact with a variety of internal and external business partners to identify challenges, create solutions, and execute deliverables on time and efficiently.
• Drive the operational needs of contracting activities.
• Focus on Master Data Management and Contract Eligibility.
• Manage the customer account life cycle of large, organized customers.
• Oversee contract membership activities and customer account record management.
• Work independently within the Revenue Manager platform to create and manage membership affiliations and eligibility status.
• Verify contract pricing, membership eligibility status, and customer segments.
• Provide Public & Private membership sector eligibility information upon request.
• Manage daily business tasks and processes with internal/external key stakeholders.
• Access and process data within reporting tools.
• Communicate and resolve membership discrepancies and maintain synchronization and integrity of membership.
• Ensure accurate and up-to-date membership files are retained according to audit/compliance requirements.
• Support and collaborate with Account Management team regarding contracting and membership processes.
• Proactively collaborate with internal teams and external customers to harmonize membership processes.
• Ensure compliance with SOX and Government Pricing P&Ps.
• Support and follow all SOP documentation guidelines, compliance, and auditing processes.
• Maintain the accuracy of customer account Master Data.

Skills:

• Strong analytical thinking and implementation skills.
• Critical thinking and problem-solving mindset.
• Self-motivated and self-starter.
• High degree of independence and adaptability to changing environments.
• Excellent written/verbal communication skills.
• Ability to manage timelines.
• Detail-focused with exceptional organizational skills.
• Strong Microsoft Office Suite skills.

Qualification And Education:

• Bachelor of Arts or Bachelor of Science degree preferred.