What are the responsibilities and job description for the Business Systems Analyst position at Cynet Systems?
We are looking for Business Systems Analyst for our client in Holmdel, NJ
Job Title: Business Systems Analyst
Job Location: Holmdel, NJ
Job Type: Contract
Job Overview:
Pay Range: $55.00hr - $60.00hr
Requirement/Must Have:
- 5 years of experience as a Business Systems Analyst.
- Proven experience writing business/functional requirements, use cases, and user stories for enterprise systems.
- Hands-on experience building and maintaining a requirements traceability matrix (RTM).
- Strong experience developing test plans, test cases, and executing/coordinating UAT.
- Strong stakeholder management skills, including the ability to navigate and resolve conflicting priorities across business and technical teams.
- Strong verbal and written communication skills.
- Experience working with cross-functional teams including developers, QA, architects, and cross-functional teams.
- Proficiency with tools such as Confluence, Visio, and Microsoft Office/Excel for RTM and documentation.
- Strong analytical, problem-solving, and organizational skills with high attention to detail.
Responsibilities:
- Author clear, testable business and functional requirements documents (BRD/FRD) for intake workflows, approval routing, and governance controls within ServiceNow.
- Build and maintain a full requirements traceability matrix (RTM) linking business requirements to design, development, and test cases.
- Translate governance and approval policy/process into system workflows, forms, and business rules in partnership with ServiceNow developers.
- Develop detailed test plans, test scripts, and test cases (functional, regression, integration) covering intake, routing, approval, and reporting features.
- Plan, coordinate, and execute User Acceptance Testing (UAT) including entry/exit criteria, defect triage, sign-off, and stakeholder training support.
- Support process mapping and current-state/future-state analysis of governance and approval workflows.
- Act as liaison between business stakeholders, shared services developers, QA, and project working group, ensuring alignment and clear communication.
- Assist change management activities including training materials and adoption support.
- Create documentation aligning with audit, compliance, and governance standards.
Nice to Have:
- Experience with the ServiceNow platform, particularly modules related to Governance, Risk & Compliance (GRC), IT Business Management (ITBM/PPM), Demand/Intake Management, or App Engine/workflow-based approval processes.
- Prior experience building or supporting a technology governance, intake, or approval management system/tool or equivalent.
- Insurance industry experience (P&C, Life, Health, or Reinsurance) and familiarity with insurance-specific governance, risk, and regulatory considerations.
- Experience with IT Service Management (ITSM) tools and processes (Incident, Change, Problem, Request Management).
- Business Analysis certification (CBAP, CCBA, ECBA/IIBA) and/or Project Management certification (PMP, CAPM, PMI-ACP).
- Understanding of audit, SOX, or regulatory compliance documentation.
Skills:
- ServiceNow.
- Business Requirements Documentation (BRD).
- Functional Requirements Documentation (FRD).
- Requirements Traceability Matrix (RTM).
- User Acceptance Testing (UAT).
- Test Planning.
- Process Mapping.
- Confluence.
- Visio.
- Microsoft Excel.
- IT Service Management (ITSM).
- Governance, Risk & Compliance (GRC).
Qualification And Education:
- Bachelor s degree in a relevant field or equivalent professional experience.
- Detail-oriented with strong documentation discipline.
- Adaptable to shifting requirements and evolving project scope.
==
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Salary : $55 - $60