What are the responsibilities and job description for the Ecommerce Manager - Canada Market position at Cymbiotika?
About Cymbiotika:
At Cymbiotika, we believe that wellness starts with trust. That’s why we’re committed to creating supplements that are not only effective but also transparent. From the moment you pick up one of our products, you’ll know exactly what’s inside—no hidden ingredients, no confusing labels. We take pride in using only the highest-quality ingredients, carefully sourced and backed by science, to ensure you’re getting the best of nature and innovation in every supplement.
We understand that health is personal, which is why our supplements are designed to work with your body, not against it. By focusing on bioavailability and using advanced liposomal delivery systems, we ensure that your body can absorb and use the nutrients to their fullest potential. Our goal is simple: to help you feel your best, with products you can trust, made with ingredients you feel good about.
With Cymbiotika, you’re not just taking a supplement—you’re joining a community of people who value wellness, science, and the power of transparency. We’re here to empower you on your journey to better health, every step of the way.
Role Overview
This Ecommerce Manager owns the full performance of our Canadian Shopify store (cymbiotika.ca) — revenue, conversion, AOV, and retention. You'll work from a strong foundation: an established brand playbook, a proven content and conversion framework, subscription infrastructure already in place, and a U.S. growth engine you can draft off of. Your job is to localize, execute, and grow.
Responsibilities
- Canada DTC store P&L — revenue, CVR, AOV, new customer acquisition, and subscription metrics
- Canada paid media execution — working with our performance media team to deploy budget efficiently against Canadian audience segments across Meta and other channels
- Localization of .com playbooks — adapting homepage, PDPs, landing pages (Replo), promotional calendars, and email/SMS flows (Klaviyo) for the Canadian consumer
- Canada pricing architecture — maintaining CAD/USD pricing alignment, enforcing omnichannel price integrity across any Canadian retail doors
- Reporting and analytics — owning Canada-specific performance visibility within our broader attribution stack (Triple Whale, Prescient)
Qualifications
- 4–7 years of ecommerce experience, ideally in DTC health, wellness, or consumer goods
- Direct ownership of a Shopify storefront — accountability for revenue, not just contribution
- Fluency in performance analytics: you read dashboards, identify gaps, and act without being asked
- Hands-on experience with Klaviyo and Meta Ads; expert in MTA and MMM tools
- Understanding of Canadian market nuances — consumer behavior, Health Canada/NPN regulatory considerations for product claims, and CAD/USD pricing dynamics
- Comfortable in a lean, fast environment where you execute and own outcomes
Bonus Points
- Experience with Recharge or subscription-first DTC brands
- Background in liposomal supplements, nootropics, or performance wellness
Work Location & Schedule
This position follows an enforced hybrid schedule, requiring team members to be present in our San Diego, California office at least four days per week (Monday–Thursday). Fridays are available for remote work. This role also requires attendance at all in-person monthly team meetings and quarterly company events.
Physical Requirements
This role primarily involves office-based work and requires the ability to occasionally lift, carry, or move items up to 20–30 pounds, such as files or office supplies. Employees should be able to sit or stand for extended periods and perform frequent computer-based tasks, including prolonged exposure to a computer screen.
Compensation & Benefits
Final compensation will be determined based on experience, skills, and qualifications relevant to the role.
Cymbiotika offers a comprehensive total rewards package designed to support employee wellness, growth, and work-life balance. Benefits include medical, dental, and vision coverage with employer-paid plan options, 401(k) with company match, paid holidays and PTO, flexible work-from-home Fridays, wellness and fitness perks, employee product discounts, catered team lunches, team-building events, and additional lifestyle benefits!