What are the responsibilities and job description for the CAD Support LEAD position at Cygnus Professionals Inc.?
The Tier‑1 MCAD Support Engineer (Siemens NX) provides first‑line technical support for Mechanical CAD (MCAD) systems using Siemens NX in an enterprise engineering environment. The role focuses on user onboarding, access provisioning, installation, licensing, environment configuration, basic NX usage support, and NX‑PLM (Teamcenter) connectivity.
Responsibilities:
- Serve as first point of contact for Siemens NX user issues via Jira tool
- Resolve common Tier‑1 issues:
- NX application launch failures
- Login and access problems
- License checkout and expiration errors
- Provide basic “how‑to” support for NX users:
- 3D Parts Files
- Assembly files
- Drawing files
- Install and configure approved Siemens NX versions per enterprise standards
- Perform basic Siemens NX license diagnostics (FlexLM)
- Validate workstation readiness (OS, graphics, memory, VPN)
- Log, track, and update incidents using Jira
- Support new mechanical engineer onboarding for Siemens NX
Skills Required:
- Strong knowledge with the Operating systems Windows, Linux and Mac OS.
- Experience with Networking and Software configuration Management.
- Basic understanding of Siemens NX (Design and Drafting modules)
- Basic familiarity with Teamcenter or PLM systems
- Awareness of NX licensing concepts (node‑locked, floating)
- Strong troubleshooting, communication, and documentation skills
- Minimum 3 years of experience in IT Support / Siemens NX in engineering environment