NX CAD Support Engineer

HCLTech is looking for a highly talented and self- motivated NX CAD Support Engineer to join it in advancing the technological world through innovation and creativity.

Job Title: NX CAD Support Engineer

Job ID:

Position Type: Full-time with HCLTech

Location: Cupertino, California, United States

Role/Responsibilities

The Tier 1 MCAD Support Engineer (Siemens NX) provides first line technical support for Mechanical CAD (MCAD) systems using Siemens NX in an enterprise engineering environment. The role focuses on user onboarding, access provisioning, installation, licensing, environment configuration, basic NX usage support, and NX PLM (Teamcenter) connectivity.

Responsibilities:

• Serve as first point of contact for Siemens NX user issues via Jira tool
• Resolve common Tier 1 issues:
• NX application launch failures
• Login and access problems
• License checkout and expiration errors
• Provide basic “how to” support for NX users:
• 3D Parts Files
• Assembly files
• Drawing files
• Install and configure approved Siemens NX versions per enterprise standards
• Perform basic Siemens NX license diagnostics (FlexLM)
• Validate workstation readiness (OS, graphics, memory, VPN)
• Log, track, and update incidents using Jira
• Support new mechanical engineer onboarding for Siemens NX

Skills Required:

• Strong knowledge with the Operating systems Windows, Linux and Mac OS.
• Experience with Networking and Software configuration Management.
• Basic understanding of Siemens NX (Design and Drafting modules)
• Basic familiarity with Teamcenter or PLM systems
• Awareness of NX licensing concepts (node locked, floating)
• Strong troubleshooting, communication, and documentation skills
• Minimum 3 years of experience in IT Support / Siemens NX in engineering environment

Pay and Benefits

Pay Range Minimum: $65.00 per hour

Pay Range Maximum: $70.00 per hour

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.