Data Security Platform Engineer

Description

WHO WE ARE

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.

THE OPPORTUNITY

We are searching for a highly skilled Data Security Platform Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 5-10% annually. This role is a 100% in office role located in St. Louis, MO.

Responsibilities

Cyera Platform Operations

• Operate and monitor the Cyera platform for assigned customers, ensuring reliability, accuracy, and performance.
• Build and execute workflows to notify data owners of issues and drive remediation when applicable.
• Perform routine health checks, upgrades, and maintenance to ensure consistent service delivery.
• Configure and maintain platform integrations to meet evolving customer requirements.
• Tune policies and detection capabilities based on customer-specific needs.
• Create custom reports and dashboards to highlight business value and security impact.
• Maintain detailed documentation, including customer configurations, operating procedures, and runbooks.
• Identify opportunities to streamline and automate operational processes for scale and efficiency.
• Ensure SLA commitments are met by supporting data owner engagement and helping drive resolution of identified issues.
  
  

Customer Success Alignment

• Collaborate closely with Customer Success, Sales, and Product teams to deliver customer-focused outcomes.
• Standardize and optimize the onboarding process, driving scalability and enhancing customer satisfaction.
• Build trusted relationships with champions at strategic customer accounts, ensuring long-term success and advocacy.
  
  

Cross-Functional Collaboration

• Work alongside Product Management, R&D, and the Office of the CTO to align service delivery with product innovation and customer needs.
• Provide actionable feedback from the field to enhance product usability, supportability, and functionality.
• Support the pre-sales to post-sales transition, ensuring alignment and a seamless customer journey.
  
  

Service Delivery Excellence

• Act as a technical expert on the Cyera Platform, demonstrating deep knowledge and proficiency.
• Drive customer adoption through effective onboarding, training, and enablement programs.
• Understand customer requirements, challenges, and business goals, designing and delivering customized solutions and use cases through a consultative approach.
• Proactively identify and resolve obstacles to customer success, collaborating with internal teams to ensure timely resolution.
• Advocate for the voice of the customer, actively influencing Cyera’s roadmap and product development to better meet user needs.
  
  

Team Collaboration & Development

• Document and share best practices both internally and externally to promote knowledge sharing and continuous improvement.
• Mentor team members, providing guidance and support for their professional growth.
• Contribute to hiring by participating in the interview process and supporting the onboarding of new team members.
• Foster a positive, collaborative, and high-performing team culture at Cyera.
  
  

Requirements

REQUIRED QUALIFICATIONS:

• Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus
• Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
• Prior experience collaborating with Development teams.
• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
• 3 years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
• Experience with programming or scripting languages and familiarity with APIs and web services
• Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
• Prior experience working in a software company in a technical customer-facing role is essential.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
• A clear and concise verbal and written communicator, capable of conveying complex information effectively.
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.
  
  

Compensation Information

In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance
  
  

Location Requirements

None