Director of Product Management

Director of Product Management

Location: Richardson, TX (Hybrid)

Position Overview

We are seeking an experienced Director of Product Management to lead product strategy, product operations, and team development for a growing enterprise software organization focused on cloud technologies, AI-driven solutions, and infrastructure modernization.

This role will be responsible for establishing and scaling a world-class product management function from the ground up. The ideal candidate has successfully built product management processes, frameworks, and teams in high-growth environments and possesses deep experience in enterprise B2B software, cloud technologies, and AI-enabled products.

The Director of Product Management will partner closely with Engineering, Sales, Marketing, Customer Success, and Executive Leadership to drive product vision, roadmap execution, customer-centric innovation, and organizational alignment.

Key Responsibilities

Product Management Practice Development

• Build and institutionalize product management processes, standards, and operating frameworks.
• Establish repeatable methodologies for customer discovery, market research, product intake, prioritization, roadmap planning, and product delivery.
• Develop PM team onboarding programs, role expectations, career development frameworks, and best practices.
• Create standardized templates, documentation processes, and governance structures to ensure consistency across the product organization.

Product Discovery & Customer Insights

• Develop structured customer research programs, including customer interviews, feedback collection, win/loss analysis, and market intelligence initiatives.
• Translate customer challenges and market opportunities into actionable product strategies.
• Implement formal intake and evaluation processes for feature requests, bugs, enhancements, and strategic initiatives.
• Serve as the voice of the customer throughout the product lifecycle.

Product Strategy & Roadmap Ownership

• Define and execute product vision, strategy, and roadmap across multiple products and business initiatives.
• Maintain short-term, mid-term, and long-term roadmap planning processes.
• Establish prioritization frameworks and decision-making criteria to ensure alignment with business objectives.
• Evaluate market trends, competitive dynamics, and emerging technologies to identify growth opportunities.

Product Requirements & Engineering Collaboration

• Define standards for product requirements documentation, acceptance criteria, and feature specifications.
• Build strong partnerships with Engineering leadership to establish effective product-development workflows.
• Create processes for scope management, change control, and decision escalation.
• Drive collaboration between Product, Engineering, Design, and other stakeholders to ensure successful product delivery.

Product Performance & Continuous Improvement

• Define product and feature-level KPIs and success metrics.
• Implement post-launch review processes and continuous improvement practices.
• Promote a data-driven, hypothesis-based product culture focused on measurable outcomes.
• Analyze customer adoption, usage patterns, and business impact to guide future investments.

AI-Powered Product Operations

• Establish AI-enabled workflows across the Product Management organization.
• Leverage AI tools to improve efficiency in requirements generation, competitive research, customer feedback analysis, user story development, and product documentation.
• Define best practices for AI-assisted product management while maintaining appropriate human oversight and decision-making.
• Mentor team members on effective AI utilization and emerging technologies.

AI Product Strategy & Innovation

• Drive strategy and execution for AI-powered product capabilities.
• Evaluate AI opportunities by assessing customer value, technical feasibility, data requirements, and market potential.
• Develop frameworks for measuring AI feature effectiveness and customer outcomes.
• Stay current on advancements in AI, machine learning, cloud infrastructure, and enterprise software markets.

Leadership & Cross-Functional Influence

• Lead, mentor, and grow a high-performing Product Management team.
• Partner with executive leadership on strategic planning, investment decisions, and organizational growth initiatives.
• Collaborate closely with Engineering leadership to improve delivery effectiveness and product quality.
• Present product strategies, roadmaps, and business cases to executive stakeholders and board-level audiences.

Required Qualifications

• 8 years of Product Management experience within enterprise software environments.
• Minimum 3 years of people management experience leading Product Managers.
• Proven experience building and scaling a Product Management function from the ground up, including processes, frameworks, governance, and team development.
• Strong background in enterprise B2B software products.
• Experience working with technically complex products and sophisticated enterprise customers.
• Deep understanding of cloud infrastructure, cloud services, cloud migration, data center technologies, or related enterprise technology domains.
• Demonstrated expertise in customer discovery, market analysis, roadmap development, and product prioritization.
• Strong experience partnering with Engineering leadership and cross-functional teams.
• Experience defining, launching, and managing AI-powered products or features.
• Practical experience incorporating AI tools into product management workflows and operations.
• Excellent written, verbal, presentation, and stakeholder management skills.
• Ability to influence executive leadership and communicate complex concepts to both technical and non-technical audiences.

Preferred Qualifications

• Experience serving as the most senior Product Management leader within an organization.
• Background in cloud operations, infrastructure management, platform technologies, or enterprise SaaS solutions.
• Experience working in high-growth technology companies undergoing organizational scaling and process transformation.
• Track record of successfully launching AI-driven products in enterprise environments.

What Success Looks Like

• Establishment of a scalable, repeatable Product Management operating model.
• Improved alignment across Product, Engineering, Sales, Marketing, and Customer Success teams.
• Delivery of customer-centric product innovations aligned with strategic business objectives.
• Development of a high-performing Product Management organization capable of driving long-term growth and market differentiation.