Desktop Services Technician - 25-74680

Job Description:

As a Desktop Support Technician, you will be responsible for providing technical support to our corporate and remote locations for computers, mobile devices, peripherals, and applications. The Desktop Support Technician will also be responsible for the successful completion of Desktop related projects under supervision. This role is in office Monday to Friday.

Responsibilities:

• Monitor the internal ticket systems and complete basic support requests for PC build and deployments.
• Perform installs, moves, adds and changes (IMAC) to meet customer needs.
• Provide support and respond to queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement
• Support the in-house Desktop Services team with basic requests (i.e., replacing cables, setting up projectors, moving computers, etc.
• Complete any other tasks as requested by the team supervisor or senior member of staff.
• Must be able to push, physically handle, and lift objects up to approximately 50 lbs.
• Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment.

Required Skills, Experiences, Education and Competencies:

• Associate degree or Equivalent Experience
• A /Microsoft, or other relevant technical certifications - Preferred
• ITIL Foundations – Preferred
• Apple Certified Support Professional - Preferred
• Excellent Technical acumen on Desktop and/or Application technologies
• Excellent interpersonal, written, and oral communication skills
• Basic understanding of information technology security principles.
• Basic understanding of ITIL / ITSM processes and procedures.
• Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop)
• 2 years’ experience within the Information Technology field
• Experience with Mobile Device Management (MDM) platforms such as MobileIron and JAMF.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

The hourly range for roles of this nature are $20.00 to $30.00/hr. Rates are heavily dependent on skills, experience, location, and industry.