What are the responsibilities and job description for the IT Helpdesk position at cyberThink, Inc.?
IT Helpdesk
Location: San Jose, CA,95134-(5 days Onsite/week)
Duration: 6 Months
Work Hours: 08:00am ~ 17:00pm (subject to changed)
Job Summary:
Responsibilities:
- Installing and configuring hardware and software components to ensure usability.
- Rack and stacking Server, lifting up to 50lb weight.
- Troubleshooting hardware and software issues.
- Ensuring electrical safety standards are met.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Install and configure systems which support infrastructure and/or R&D activities.
- Develop and maintain installation and configuration procedures.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Conducting daily backup operations.
- Managing technical documentation.
- Operations and Support
- Asset Management, includes 4 physical asset audits per year
- Need to track inventory any time
Requirements/Qualifications:
- 2 years of experience in computer networks and systems maintenance.
- A , Linux , or Cisco Certified Network Associate accreditation advantageous.
- Forman deployment experience
- Ansible experience
- RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support
- Asset Management experience
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Attention to detail.
- Good problem-solving skills.