What are the responsibilities and job description for the IT Help Desk Project Lead position at cybercoretech?
Job Description
IT Help Desk Project Lead will oversee the day-to-day operations of the help desk team and lead IT support projects within the organization. We are looking for someone with strong leadership, communication, and problem-solving skills, as well as in-depth technical knowledge. The Project Lead will coordinate and manage technical issues, service delivery, and support help desk operations.
Key Responsibilities :
- Leadership & Team Management
- Project Management
- Technical Support and Troubleshooting
- Customer and Stakeholder Communication
- Performance monitoring and reporting
Additional Information
Assists customers to identify and specify requested hardware and software. Coordinates activities, times, schedules, with supervisor and end-users in regard to the installation, operation, evaluation of user locations for equipment ensuring needs are addressed appropriately and timely with standards and procedures
Uses Helpdesk Call Tracking application to log all activities and update requests accurately and well detailed. Collects data from customers to aid completion of request.
Work on Special Projects as assigned
Maintain a clean and professional work environment
Additional Details
At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes :
At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
The salary range for this role is $60,000 - $70,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.
Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.
About cybercoretech
With industry-leading technologies, facilities, and certifications — driven by the best people — CyberCore Technologies is the premiere provider of secure supply chain solutions to U.S. Federal and discerning commercial clients.
Salary : $60,000 - $70,000
