What are the responsibilities and job description for the CNOC/GNOC Tier II Tech incident Management position at Cybercore Technologies?
Job Description: Provide 7x24x365 Tier II technical support for customer’s WAN and LAN networks. Position open for all three shifts. Technicians will be responsible for monitoring, reporting and Tier II repair of the networks using tools such as HP OpenView. Technicians must have good verbal and writing skills. Duties include but not limited to:
* Communicate with customers, engineers and management during trouble resolution or escalation.
* Coordinate network operations, maintenance, repairs, or upgrades.
* Update database(s) and documentation as part of the repair effort.
* Monitor and analyze network performance and data input/output reports to detect problems.
* Hands on experience with network switches and routers
* Strong network troubleshooting experience.
*Familiarity with Incident Management processes
REQUIREMENTS
Required Skills, Experience, and Education: Candidate must have 10 years of experience that can be a combination of work history and education. This equates s to a master’s and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10 years of experience that can be a combination of work history and education. Must comply with DoD 8570 IAT Level 2.
Required Clearance: Active TS/SCI, with CI Poly
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, veteran status or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.