What are the responsibilities and job description for the Tier II Technician position at Cybercore Technologies?
Opening for Tier II Network Technician to support the Intelligence community in providing technical support for the customer’s LAN and WAN across the enterprise.
Description of Job Duties/Responsibilities:
- The Tier 2 network field technician will support the installation and maintenance of the client’s LAN/WAN devices.
- Respond to and resolve incident tickets.
- Implement standard network change requests.
- Provide support to Tier 3 network engineers for incident management and projects (site surveys, coordinate and install new equipment).
- Coordinate network operations, maintenance, repairs, or upgrades.
- Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, inventory.
REQUIREMENTS
Required Clearance: Active TS/SCI, with CI Poly
Required Qualifications: Candidate must have 7 years of experience that can be a combination of work history and education. This equates to a Bachelors and 3 years of experience OR Associates and 5 years OR HS and 7 years. Must meet IAT Level 2 certification requirements.
Desired Qualifications: 8570 Certification
Layer 1 and Layer 2 network experience.
Knowledge of TCP/IP and OSI model.
Working knowledge of layer 2 switching concepts.
Working knowledge of basic routing fundamentals.
Working knowledge of Layer 3 protocols such as OSPF, BGP, VRRP.
Working knowledge of Service Now or similar ITSM products.
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, veteran status or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.