What are the responsibilities and job description for the Technical Support Engineer - Tier 2, 3 - onsite then hybrid position at CyberCoders?
Technical Support Engineer
Up to $70,000
Onsite to start - eventually moving to Hybrid
About The Role
We're looking for a skilled and customer-focused Technical Support Engineer to join our IT team and deliver enterprise-level support. In this role, you'll troubleshoot software and hardware issues, assist with application installations, configure new hardware and resolve computer related issues. You will work with a team utilizing remote desktop connection solutions for immediate response.
Responsibilities
Medical, Dental, Vision - Day one
401K
14 holidays in 2025 (plus one floating holiday)
10 vacation days
5 sick days
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
rhona.kannon@cybercoders.com
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 11/10/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
Up to $70,000
Onsite to start - eventually moving to Hybrid
About The Role
We're looking for a skilled and customer-focused Technical Support Engineer to join our IT team and deliver enterprise-level support. In this role, you'll troubleshoot software and hardware issues, assist with application installations, configure new hardware and resolve computer related issues. You will work with a team utilizing remote desktop connection solutions for immediate response.
Responsibilities
- Diagnose and resolve software, hardware, and configuration issues across Windows and macOS environments.
- Provide real-time support via remote desktop, chat, email, and phone.
- Guide users through troubleshooting steps and technical solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., developers).
- Maintain accurate logs and documentation of support activities.
- Manage laptop imaging, asset tracking, and inventory of IT equipment.
- Conduct IT onboarding sessions for new hires.
- Support mobile devices.
- Assist with office services and data center tasks, including office moves.
- Administer Service Desk tools and manage Intune and JAMF configurations.
- 5 years of experience in technical support, with a focus on white-glove customer service.
- Strong expertise in macOS and Windows operating systems.
- Hands-on experience with Intune, SCCM, JAMF, WSUS, and application packaging.
- Familiarity with Active Directory, Okta, Office 365, and Group Policy.
- Working knowledge of PowerShell scripting and ServiceDesk Plus is a plus.
- Excellent communication skills-able to adapt your style to different audiences.
Medical, Dental, Vision - Day one
401K
14 holidays in 2025 (plus one floating holiday)
10 vacation days
5 sick days
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
rhona.kannon@cybercoders.com
- Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : RK3-1883248 -- in the email subject line for your application to be considered.***
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 11/10/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
Salary : $60,000 - $70,000