What are the responsibilities and job description for the Salesforce Developer - Agentforce position at Cyber Space Technologies LLC?
Job Title: Salesforce Developer - Agent force
Locations : Hartford, CT | Blue Bell, PA | NJ and Boston MA
Salesforce Agentforce Developer (Build & Operations) :
- Total experience of 10-12 years with 6 years of experience working in Salesforce implementation projects with at least 1–2 Agentforce agents deployed in production (1 year of experience)
- Salesforce programming and customization skills in LWC , Rest APIs, Apex
- Develop, and enhance Salesforce Agentforce agents across Service Cloud, including topics, instructions, actions, and grounding.
- Build and maintain Agentforce-specific runbooks for topic failures, action errors, Flow/Apex dependencies, and integrations.
- Implement observability and monitoring for agent sessions, topic accuracy, action latency, escalations, and failures.
- Create dashboards linking agent performance to case outcomes and business resolution metrics.
- Troubleshoot and resolve production issues using Salesforce logs, agent session traces, and monitoring tools.
- Detect and manage agent behavior drift due to changes in topics, actions, grounding data, or instructions.
- Partner with Salesforce platform and integration teams to improve agent reliability and performance.
- Support controlled releases and change management for Agentforce assets, including validation and rollback.
- Ensure agents follow best practices for escalation and operational stability.
Certifications:
- Certification is a must (Salesforce Agentforce Specialist)
- Linked profile (experience in resume should match to linked profile)
- Name mentioned in Trailhead for verifying certifications