Medical Assistant – Psychiatric Care

Patient Care Coordinator (PCC) – Float / Ketamine & Spravato Coordinator

• Travel between assigned locations as needed to support patient care and clinic operations.
  

• Greet and check-in patients upon arrival, ensuring a welcoming experience.
  

• Schedule and confirm patient appointments.
  

• Collect and update patient information in the EMR system.
  

• Answer phone calls and respond to patient inquiries.
  

• Coordinate referrals, follow-up appointments, and communicate with pharmacies.
  

• Assist with insurance verification, copays, billing processes, and payment collection.
  

• Call patients for reminders, follow-ups, and rescheduling.
  

• Provide administrative support to healthcare providers, including documentation and coordination.
  

• Open and prepare the office each day; maintain cleanliness and organization.
  

• Restock supplies and handle basic office upkeep.
  

• Provide coverage and support for multiple office lines when not covering another PCC.
  

Ketamine & Spravato Coordinator Responsibilities

• Schedule and monitor patients undergoing ketamine and Spravato treatment protocols.
  

• Prepare treatment rooms and sanitize equipment before and after each session.
  

• Educate patients on ketamine therapy, its administration, and potential benefits.
  

• Assist with patient intake, documentation, and post-treatment instructions.
  

• Monitor and document patient vitals and experience throughout treatment.
  

• Provide emotional support and reassurance during treatments (e.g., offering blankets, music, water, or comfort measures).
  

• Coordinate with psychiatric providers to ensure safe and compliant administration of treatments.
  

• Manage inventory of supplies and medications, ensuring compliance with regulations.
  

Requirements

Competencies

• Strong communication and collaboration skills.
  

• Professionalism and high level of patient care.
  

• Flexibility and adaptability to a fast-evolving field.
  

• Multitasking, organization, and attention to detail.
  

• Technical proficiency with EMR systems, email, and phone communication.
  

• Integrity, reliability, and team-oriented mindset.
  

Required Education and Experience  

• Reliable Method of Transportation & Valid Drivers License & Current Car Insurance
  

• Experience Giving Intra Muscular (IM) Injections
  

• Certified Medical Assistant Certificate
  

• High school diploma or equivalent.
  

• Less than one year of experience considered; must be willing to train.
  

Preferred Education and Experience  

• One to three years of experience in a medical or mental health setting.
  

• Associate’s degree or higher.
  

• Knowledge of medical and mental health terminology.
  

• Customer service background.
  

• Psychedelic Experience
  

• Experience monitoring patients and/or providing direct clinical support (MA/LPN preferred).
  

Benefits

• Paid Time Off 
  
• Medical, dental, and vision 
  
• Holidays (Christmas Eve and New Years Eve observed as paid holidays as well)
  
• Paid Staff Day out: Entire practice closed to go out for fun with all staff in all 5 locations