What are the responsibilities and job description for the Director of Hospitality & Operations (General Manager) position at CYB Human Resources?
Please note that a cover letter, in addition to a resume, is required to be considered for this position.
Summary / Objective
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Leadership & Culture
Lead, train, and mentor taproom and kitchen teams to embody Wooden Hill’s culture of warmth, respect, and teamwork.
Build systems of accountability and continuous improvement.
Model professionalism and composure during high-volume service.
Operations Management
Oversee daily operations for taproom and kitchen, ensuring safety, cleanliness, and efficiency.
Maintain organized facilities and enforce zero-injury standards.
Run leadership meetings across Taproom, Kitchen, Production, and Events/Marketing.
Ensure schedules are posted at least three weeks in advance and manage staffing levels appropriately.
Team Development
Lead hiring, onboarding, training, and ongoing development for all hospitality employees.
Conduct quarterly 1:1s and support staff growth and engagement.
Address performance issues proactively; recognize and celebrate wins.
Financial & Strategic Oversight
Own taproom and kitchen P&L performance; monitor sales, labor, COGS, and expenses.
Collaborate with ownership on pricing, menu engineering, and cost control.
Support organizational goal-setting and cross-department alignment.
Marketing & Guest Engagement
Partner with events/admin teams on promotions, programming, and customer engagement.
Serve as an enthusiastic brand ambassador.
Oversee execution and performance of loyalty and rewards programs.
Continuous Improvement
Strengthen structured onboarding and communication systems across departments.
Document and refine SOPs that support long-term scalability.
Competencies
Leadership & People Development
Hospitality & Guest Experience Excellence
Operational Systems & Process Management
Financial Acumen (P&L, labor, COGS, metrics-driven decision-making)
Strategic Planning & Execution
High-volume Service Management
Communication & Cross-functional Collaboration
Problem-solving, organization, follow-through
Digital fluency (POS, inventory, CRM, scheduling, Google Workspace, Slack, ChatGPT, dashboards, etc.)
Supervisory Responsibility
All taproom and kitchen staff
Event, administrative, and production staff as needed
Work Environment
This role operates in a Food & Beverage environment with fast-paced, high-volume service conditions. The GM is present on the floor regularly and collaborates closely with FOH, BOH, events, and production teams.
Physical Demands
Per the request form, this role requires frequent standing and movement throughout the taproom and kitchen, but does not require heavy lifting.
Regularly required to talk, hear, stand, walk, reach, and use hands for handling or operating equipment.
May occasionally lift up to 20 pounds.
Position Type / Expected Hours of Work
Travel
Requirements
Required Education and Experience
Bachelor’s degree (business, hospitality, or related field) preferred.
7 years progressive hospitality management, including 3 years as a GM or Director-level operator with full P&L responsibility in a high-volume venue (~$5M annual revenue).
Demonstrated leadership of 30 team members with 3–6 FOH/BOH leads.
Track record showing at least two of the following:
Reduced prime cost by ≥3–5 pts or sustained ≤58%.
Improved NOI by ≥3 pts while maintaining guest ratings.
Launched new daypart/program (café, brunch, events, loyalty) with positive economics in ~120 days.
Implemented loyalty/CRM program increasing frequency or ≥20% tender share.
Reduced 90-day washout ≤15% or voluntary turnover ≤25%.
ServSafe Manager/CFPM and responsible alcohol service training (or obtain within 30–60 days).
Regular evening/weekend presence required.
Preferred Education & Experience
Experience scaling a site from ~$4–6M to $7–10M .
Brewery/taproom experience; Cicerone Beer Server certification (or obtain within 60 days).
Proven success building scalable SOPs and training systems.
Experience collaborating cross-functionally with events/marketing to achieve revenue goals.
Benefits
How to Apply
To ensure you have read this entire description and pay attention to detail:
Send an email to careers@cybhumanresources.com
Attach your resume and cover letter
Use the subject line: Wooden Hill Application - Director of Hospitality and Operations
Salary : $120,000 - $140,000