What are the responsibilities and job description for the Lead Office Clerk position at CXI Trucking?
CXI Trucking – Melrose Park, IL
Immediate Opening: Lead Office Clerk
Position Type: Full-Time
Pay: $25.00/hour
Schedule: Monday through Friday | 7:00 AM – 3:30 PM
Job Summary
CXI Trucking is seeking an experienced Lead Office Clerk to execute daily office and customer service operations at our Melrose Park facility. This position serves as the point person to the Office Manager for front-office coordination, ensuring workflow efficiency, and maintaining strong communication between customers, dispatch, and operations.
This is a hands-on, all-encompassing office role for someone who is versatile and ambitious.
Key Responsibilities
- Lead, prioritize, and oversee daily workflow of customer service functions
- Serve as the primary escalation point for customer issues and service concerns
- Coordinate closely with Dispatch to ensure scheduling accuracy and on-time deliveries
- Monitor call/email volume and ensure timely, professional responses
- Provide guidance, training, and support to office staff to maintain performance standards
- Identify process gaps and implement improvements to increase efficiency and accuracy
- Ensure proper completion of documentation, reporting, and customer records
- Maintain strong communication with customers, carriers, and internal departments
- Assist leadership with reporting, metrics tracking, and operational follow-up
Qualifications
- Proven experience in multifaceted customer service role
- Strong ability to manage priorities and delegate in a fast-paced environment
- Excellent communication, problem-solving, and decision-making skills
- Experience handling high-volume calls and email traffic
- High attention to detail with strong organizational skills
- Ability to hold team members accountable while maintaining a positive work environment
- Transportation, logistics, or freight scheduling experience strongly preferred
Experience Required
- Minimum 2 years of customer service or office experience
- Prior leadership or team lead experience preferred
Additional Information
- Competitive wages
- Opportunity to take ownership of processes and team performance
- Equal Opportunity Employer
CXI Trucking is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, age, disability, veteran status, marital status, sexual orientation, or genetics.
In accordance with federal regulations, the Company does not discriminate against employees or applicants who inquire about, discuss, or disclose compensation information, except under legally permitted circumstances (41 CFR 60-1.35(c)).
Salary : $25