Veterans Service Officer

SALARY RANGE: $70,269 - $91,346 STATUS: Classified; Non-Exempt

RESPONSIBILITIES:

• Advise and assist present and former members of the Armed Forces of the United States, surviving spouses, parents, and their dependents in presenting claims or obtaining rights and/or benefits under any law of the United States, Ohio, and Cuyahoga County, including, but not limited to:

• Evaluate and determine validity of a claim by reviewing a client’s medical reports and service history in relation to governmental regulations, legislation, and precedent.
• Confer, advise, prepare, and issue requests through the use of the DVA offices, State offices, and County offices within and out of Ohio, for documents such as public records (birth, death, marriage, and divorce certificates) and military records (discharges, service history, DOD medical records).
• Acts as a liaison between veterans/dependents and the DVA and national veteran service organizations.
• Reports known and suspected cases of fraud and/or misrepresentation to the DVA and/or appropriate agency/office.
• Attend various community/veteran/military functions in support of CCVSC goals and objectives.
• Provide house calls to homebound veterans/spouses in support of the benefits application process.
• Promote the services of the CCVSC at various community and professional group functions.
• Performs clerical duties relative to job functions, such as filings, collecting statistics, etc.

• Attend national, State, and veteran service organization Veteran Service Officer School to enhance job proficiency and required certifications.
• Remains current in knowledge of legislation affecting veterans, DVA regulations, etc.

LOCATION:

While this position will be based out of the CCVSC main office, the employee should anticipate potential assignment to satellite offices at Wade Park or the Parma CBOC, various Cleveland area homeless shelters, other sites that might be developed by the Commission and/or the CCVSC. Assignment of the CVSO to one of these sites will be the decision of the Executive Director and Service Manager. CVSOs are also required to staff CCVSC displays and exhibits at outreach events. Failure to accept the assignment will result in the termination of the employee.

• Note: Other duties and responsibilities may be assigned to this position at the discretion of the Executive Director. Activities defined in the above position description do not preclude or exempt the employee from performing other related or non-related duties as may be required to maintain an effectively functioning office.

Revised 01/2023

CUYAHOGA COUNTY VETERANS SERVICE COMMISSION (CCVSC)

ANNOUNCES THE FOLLOWING CAREER OPPORTUNITY

The Cuyahoga County Veterans Service Commission is seeking candidates for the position of Veterans Service Officer. The application can be completed at https://bit.ly/3hfru17.

Each applicant must be prepared to provide the following immediately upon request: cover letter; detailed resume; certified copies of all military discharges (DD-214); college transcripts; salary expectations; names & addresses of three (3) professional references. Application deadline: Open and Continuous.

Applicants will be required to take a series of skills/personality assessments as a part of the application process.

SALARY: Negotiable based on prior experience as an accredited Veteran Service Officer.

PREFERRED QUALIFICATIONS:

• College graduate
• S. military veteran’s classification as defined by O.R.C. Title 59 (required) with honorable discharges for all periods served
• Bachelor’s degree preferred
• Certified with the Ohio Department of Veterans Services (ODVS), if not, will be required to attain ODVS certification in 18 months. Failure to do so will result in termination.
• Certified as a National Veteran’s Service Officer by the National Association of County Veterans Service Officers. (If not nationally certified, then must attain national certification within 24 months.)
• Knowledge of veteran benefits/assistance and various organizations that provide these programs
• Valid Ohio driver’s license
• Ability to work in both a team-focused environment and independently
• Willingness to work in multiple locations
• Must pass required background investigation and drug/alcohol screen

SUMMARY OF RESPONSIBILITIES:

• It is the responsibility of the Veterans Service Officer to assist veterans with the application for local, state,

and federal benefits. The Veterans Service Officer must provide high quality customer service in a fast-

paced, potentially emotional environment.