Inside Sales

SUMMARY: An inside Sales Representative converts pre-qualified sales leads and generates new business with pre-existing clients using upselling tactics to secure the best possible deal and follow up with clients to ensure an excellent customer service experience.

Position Specific Competencies

• Present and sell company products and services to existing clients
• Reach sales target and goals by deadlines
• Resolve customer inquiries and complaints
• Set follow-up appointments to keep customers aware of the latest developments and products
• Build customer relationships with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them using our services again
• Use CRM software to maintain current information on new sales opportunities as well as existing customers
• Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met

General Competencies

• Excellent communication skills, listening skills, presentation skills, and customer service skills
• Working knowledge of CRM software and the sales process
• Must have strong negotiation skills
• Must be detail orientated
• All documentation is complete, thorough, accurate, and timely. Grammar and spelling are appropriate, guidelines for that particular document are followed, and signatures and dates are affixed where required.
• Maintains good relationships with peers and his/her supervisor, and maintains appropriate boundaries with all persons with which he/she comes in contact during work time.
• Schedule is kept consistently and timely, with minimal absences, and minimal tardiness.

Requirements

• Must have an Associate’s Degree in Business or a related field
• Must have a valid driver’s license; with no recent infractions
• MS Office experience, specifically in Microsoft Excel
• Must have a firm understanding of technology
• Must meet satisfactory criteria of Agency with regards to the results of a required Criminal Background check.
• Must be able to perform the job, with or without reasonable accommodation.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Pontiac, MI 48340: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please provide salary requirements.

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location