Service BDC Representative

Job Overview
Join our dynamic team as a Service BDC (Business Development Center) Representative, where your enthusiasm and communication skills will drive customer engagement and support our dealership’s service department. In this energetic role, you will be the first point of contact for customers seeking service appointments, providing exceptional customer service while managing a high-volume sales pipeline. Your proactive approach will help foster lasting relationships, upsell services, and ensure a seamless experience for every client. If you thrive in a fast-paced environment and excel at building rapport through phone and digital channels, this position offers an exciting opportunity to grow your career in automotive sales and customer support.

Responsibilities

• Respond promptly to inbound calls, emails, and online inquiries related to service appointments, maintaining excellent phone etiquette and communication skills.
• Schedule service appointments efficiently while managing the sales pipeline to maximize dealership revenue opportunities.
• Upsell additional services and maintenance packages by understanding customer needs and presenting tailored solutions confidently.
• Utilize CRM software to track customer interactions, update records, and follow up on leads to nurture long-term relationships.
• Support the sales team with outbound calls to follow up on previous inquiries, promote special offers, and generate new business opportunities.
• Assist with inventory management of service parts and promotional materials to ensure availability for upselling efforts.
• Collaborate with the service department to coordinate appointment scheduling, vehicle status updates, and customer satisfaction initiatives.

Qualifications

• Proven experience in retail sales, automotive sales, or B2B sales with a focus on high-end or high-volume environments.
• Strong negotiation skills combined with excellent communication abilities in multiple languages (bilingual/multilingual skills are a plus).
• Familiarity with CRM software, inventory control systems, and dealership operations is highly desirable.
• Demonstrated organizational skills with the ability to manage multiple tasks efficiently in a fast-paced setting.
• Experience in outbound sales, cold calling, upselling, and customer service is essential for success in this role.
• Knowledge of automotive industry terminology such as inventory management, retail math, and dealership processes is advantageous.
• Exceptional phone etiquette, public speaking skills, and the ability to handle objections confidently are key qualities for this position. Join us as a Service BDC Representative and become an integral part of our vibrant team dedicated to delivering outstanding customer experiences! This paid position offers an exciting platform to develop your sales expertise while supporting our dealership’s growth through energetic outreach and exceptional service delivery.

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17